Informacje o stanowisku

Key Responsibilities

• Respond to customer questions and requests via phone, email, and chat.
• Assist with product information, basic troubleshooting, orders, and account-related inquiries.
• Help customers resolve common issues and provide the best possible service experience.
• Keep records of customer interactions and follow up when needed.
• Work with internal teams to find solutions for more complex cases.
• Stay informed about company products and policies to better support customers.

What Were Looking For

Language Skills:

• German: C1 or above (required).
• Basic English skills for internal communication.

Skills & Abilities:

• Friendly and customer-focused with great listening skills.
• Good communication skills, both written and spoken.
• Positive attitude and problem-solving mindset.
• Ability to work independently and stay organized while working remotely.
• Basic computer skills and a willingness to learn new tools.

Education & Experience:

• No prior experience required – full training will be provided!
• Interest in customer service and helping people.

What We Offer

• Remote work – work from anywhere in Poland.
• Competitive salary and additional performance-based bonuses.
• Training and support to help you succeed.
• Career growth opportunities within an international company.
• Work-life balance with flexible shifts.
• Friendly and inclusive team environment.

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