Informacje o stanowisku

Job Title : German-speaking Customer Service Representative (Remote)

Location : Poland (Remote)

Job Type : Full-Time

Department : Customer Support

Job Summary :

We are looking for a proactive and customer-focused German-speaking Customer Service Representative to join our remote team. In this role, you will be responsible for delivering exceptional service to our German-speaking customers from the comfort of your home, handling queries, addressing concerns, and contributing to an overall positive customer experience.

Key Responsibilities :

• Provide top-notch customer support remotely via phone, email, and chat in German.
• Address and resolve customer inquiries related to products, services, and account information in a timely and professional manner.
• Manage customer complaints and concerns with a calm, solution-oriented approach.
• Maintain a deep understanding of company products and services to provide accurate and helpful information.
• Process orders, returns, exchanges, and other customer requests efficiently.
• Collaborate with internal teams (sales, technical support, etc.) to ensure smooth service delivery.
• Proactively identify opportunities for process improvements to enhance customer satisfaction.
• Document all customer interactions and maintain accurate records.
• Meet or exceed established performance metrics, such as response time, customer satisfaction, and issue resolution.

Requirements :

• Language skills : Fluent in German (C1/C2 level) with strong written and verbal communication skills.
• Prior experience in customer service is an advantage, but not required.
• Strong problem-solving skills with the ability to handle complex queries.
• Excellent communication and interpersonal skills, with a friendly and empathetic approach.
• Self-motivated and able to work independently in a remote setting.
• Proficient in using computers, with basic knowledge of Microsoft Office and CRM systems.
• Reliable internet connection and a quiet, professional work environment at home.
• Ability to work in shifts if necessary.

What We Offer :

• Competitive salary and benefits package.
• Full remote work flexibility.
• Opportunities for growth and career advancement.
• Access to ongoing training and professional development.
• A supportive and collaborative remote work culture.
• Work-life balance with flexible working hours.

How to Apply :

Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for the role. We look forward to connecting with you!

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