Relocation Success Manager - Warsaw, Poland (hybrid model)

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About Korn Ferry

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business – synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward‑thinking companies across every major industry turn to us for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, the firm serves more than 50 countries with a community of nearly 9,000 colleagues worldwide.

Our core capabilities span the full talent lifecycle, including Organizational Strategy, Assessment & Succession, Talent Acquisition, Leadership Development, and Rewards and Benefits.

Job Description

Relocation Success Manager – Warsaw will be responsible for designing, implementing, and maintaining an outsourcing and relocation framework that ensures smooth onboarding of the operational teams in Warsaw, effective knowledge transfer with minimal business disruption, and sustained service performance after handover. The responsibilities include assisting the sending managers with planning and executing transitions, securing institutional knowledge, and embedding governance that delivers measurable service continuity and ongoing process improvements.

Job location

Warsaw, Poland

Hybrid model / onsite for 3‑4 days per week

Key Responsibilities

• Transition strategy and planning: Create and own the end-to-end transition plan for outsourcing or relocating functions into the Shared Service Centre with timelines, milestones, resource plans, and risk registers.
• Outsourcing framework design: Define contractual‑operational handover model, RACI, service boundaries, SLAs, performance incentives, and exit/continuity clauses.
• Legal Entity controls: Ensure full compliance with regulatory requirements across EMEA and US.
• Knowledge transfer management: Develop and execute structured knowledge capture and transfer programs including curricula, runbooks, workshop schedules, shadowing, and competency assessments.
• Operational readiness: Coordinate test scenarios, parallel runs, cutover plans, staffing ramp‑up, training completion, systems access, security and compliance checks, and data migration validations.
• Stakeholder engagement: Lead cross‑functional governance with business process owners, IT, HR, procurement, legal, vendor management, and site leadership to align scope and remove blockers.
• Risk, issue and change management: Maintain risk and issues logs, lead mitigation, control change requests, and ensure version control for transition artifacts.
• Quality assurance and stabilization: Set and track quality gates, perform post‑cutover reviews, and implement continuous improvement plans.
• Documentation and governance: Produce and maintain transition artifacts including playbooks, knowledge repositories, training records, and sign‑off checklists.
• Metrics and reporting: Define, track, and report transition health metrics and relocation success indicators to senior stakeholders.

Outcomes and KPIs

• Successful cutover rate: Percentage of transitions completed within planned cutover window and approved scope.
• Service continuity: Number of critical incidents in first 90 days post‑handover reduced to target.
• Knowledge retention: Achievement of competency pass rates for transferred staff and time‑to‑proficiency against baseline.
• Cost to serve: Realized versus targeted cost reductions attributable to the transition.
• Stakeholder satisfaction: Business owner and vendor satisfaction scores at handover and stabilization.
• Documentation completeness: Percentage of process documentation and runbooks validated and used in operations.

Skills & Experience Required

• Project and program management: Strong planning, scheduling, resource optimization, and milestone governance skills.
• Communication and influencing: Clear, concise stakeholder communication; ability to align senior leaders and disparate teams.
• Analytical and process orientation: Ability to decompose processes, define measurable controls, and use data to drive decisions.
• Training and coaching: Experience designing curricula, running workshops, and assessing competency.
• Prior experience with outsourcing, Legal Entity control function, etc. highly desired.
• Risk and change management: Comfortable managing risks, formal change requests, and escalation paths.
• Tools: Proficiency with project management tools, knowledge repositories, collaboration platforms, and basic data reporting tools.
• Fluent in English and Polish.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Equal Employment Opportunity

Korn Ferry is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other characteristic protected by federal, state, or local law.

Seniority level

Entry level

Employment type

Contract

Job function

Human Resources