Planning and overview changes and the handling of these - from request submission until the change is closed.
Ensuring that necessary information for every change request is available for the prioritization and planning process (e.g. scope, cost information, test cases, etc)
Monitoring the process of approval and prioritization carried out by business
Ensuring that changes are prepared accordingly to Global Change Management requirements and are submitted for approval on time
Constant monitoring communication channels and service management tool to ensuring that information in service management tool is kept up to date and all relevant information to the change is logged here.
Assisting in keeping business requesters informed of the status and progress of their changes.
Managing potential risks during planning and implementation of changes where possible, escalate where not.
Planning and coordinating releases together with the delivery organization and business.
Sending out timely and accurate service announcements
Ensuring that CAB (Change Advisory Board) approval for implementation is obtained for all changes.
Performing deploy Quality Assurance process
Managing information in the project management tools to enable development teams a time registration for reporting purposes
Focus on internal process improvements to ensure consistent and efficient Release Management and Quality Assurance process
Creating advanced reports and monitoring dashboards related to Release Management and Quality Assurance process
Cooperation with other IT teams
Communicating in professional and kind manner
Creating and updating internal process documentation (guides, instructions, Frequently Asked Questions, etc)
Organizing internal training for IT and business
Report time spent on particular types of tasks based on current status.
Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
Behaviors and attitudes consistent with the values.
requirements-expected :
Experience in working with tools such as: ServiceNow, Clarity, Jira, MS Teams, SharePoint, Confluence
Experience in Release Management procedures (risk assessment, CAB meetings, creating service windows, reviewing changes (low, medium, high, expedited, standard), creating standard change templates)
Interpersonal skills
Focused on details
Balance between being open/cooperative and assertive
