The role focuses on the operations, configuration, and optimization of internal Commodity IT products—primarily Atlassian software (Jira, Confluence) and associated cloud-based solutions. The goal is to ensure seamless system performance, high availability, user support, and adherence to best practices.

Regular IT Support Engineer - IT Services (Atlassian Focus)

Your responsibilities

• Manage, configure, and optimize Atlassian tools (Jira, Confluence), both on-premise and in the cloud.
• Maintain system integrity and availability for end users.
• Provide technical support and troubleshoot issues related to internal IT tools.
• Implement automation and scripting to improve efficiency (e.g., Groovy, JavaScript, Bash, Python).
• Support migration efforts from on-premise solutions to cloud (preferably AWS).
• Participate in on-call duty – one week per month.

Our requirements

• 2+ years of experience as a Linux System Administrator across various distributions.
• Strong expertise in installing, configuring, and managing Atlassian tools (Jira, Confluence).
• Proficiency in managing and integrating APIs.
• Advanced scripting skills for Atlassian tools (Groovy or JavaScript).
• Strong experience in system scripting (preferred: Python, Bash).
• Hands-on experience with cloud migration projects (on-prem to SaaS); AWS preferred.
• English language proficiency at B2+ level.
• Analytical mindset and experience in stakeholder management.
• Ability to analyze monitoring/performance data for issue resolution and optimization.
• ITIL4 Foundation certification (or equivalent).

What we offer

• Equipment provided by client