AI Developer for Customer Care Platform

Regular AI / Python Developer

Twój zakres obowiązków

• Take part in designing and building AI components used in customer-facing GenAI agents across both chat and voice platforms.
• Help develop complex inference pipelines that combine multiple models — such as those used for embedding-based search or speech-to-text and natural language understanding.
• Build integrations that connect AI agents with various internal APIs via MCP, enabling them to perform dynamic actions and generate contextual responses.
• Maintain and improve retrieval-augmented generation (RAG) systems and support the testing and iteration of prompts to enhance response quality.
• Work closely with senior engineers and DevOps teams to deploy AI models and services in scalable environments based on Kubernetes and Microsoft Azure.
• Support monitoring, logging, and evaluation processes, including experiment tracking and feedback loop implementation.
• Handle anonymized or sensitive user data responsibly, ensuring full compliance with GDPR and internal data governance policies.
• Participate in documentation efforts, team discussions, and knowledge-sharing sessions to support collaboration and continuous learning.

Nasze wymagania

• A degree in Computer Science, Data Science, Artificial Intelligence, or a related discipline — or equivalent professional experience.
• Several years of hands-on experience developing AI and Machine Learning solutions, preferably in the context of Customer Support or Customer Experience.
• Strong skills in Python and familiarity with leading NLP libraries and tools.
• Practical experience working with Microsoft Azure's AI ecosystem, such as Azure Machine Learning, Cognitive Services, and Bot Framework.
• Solid grasp of cloud-native architectures and microservices, particularly within the Azure environment.
• Experience designing and working with CI/CD workflows and applying MLOps practices to manage the ML lifecycle.
• A strong analytical approach and the ability to effectively solve complex technical challenges.

To oferujemy

• Praca zdalna
• Szybki i klarowny proces rekrutacyjny
• Zatrudnienie na zasadch b2b