Informacje o stanowisku

Regional Web Operations Senior Specialist (RWS)

Join to apply for the Regional Web Operations Senior Specialist (RWS) role at Philip Morris International.

We are seeking a Regional Web Operations Senior Specialist (RWS) to serve as a key liaison between the Central Team, vendor partners, and local markets. This role ensures proactive delivery and clear end-to-end communication across stakeholders. The ideal candidate will have a strong grasp of complex project environments, demonstrate agility in meeting tight deadlines, and operate within defined SLAs to deliver high-quality service. The RWS will continuously optimize processes, identify cost efficiencies, and enhance established ways of working to maintain a high standard of delivery to markets. This role also involves overseeing day-to-day operations and driving timely implementation of requests—both independently and in collaboration with Web Operations production teams.

Key Responsibilities

• Build and maintain a strong relationship with Central management, Vendor team and Local Market stakeholders.
• Coordinate with Market resources on local initiatives requiring delivery within web and commerce systems, configure, monitor execution end-to-end and provide reporting on demand.
• Triaging requests and ensuring all required information is captured for execution of tasks. Configuring within the given systems to streamline speed to market.
• Briefing into the centralized Production Centre more complex requests and ensuring the speed and quality of delivery coming from the central team.
• Liaising with other departments for issue resolution that prevent requests from being delivered on time and escalating where necessary production risks to key stakeholders.
• Review reports to ensure metrics are on point and flagging performance lags with action plans in place to recover any performance issues.
• Act as the local systems knowledge for feasibility, assessment of timelines and providing prioritization into the Production Centre.

Required Qualifications

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 3–4 years of experience in eCommerce operations, preferably in a global environment.
• Strong project management skills with the ability to manage multiple priorities.
• Proficiency in tools such as Jira, Confluence, Workfront, MS Office, and CMS platforms (AEM essential; Hybris/Syndigo PIM preferred).
• Hands-on experience with web content management and publishing using AEM.
• Excellent communication and stakeholder management skills.
• Ability to work both independently and collaboratively in a fast-paced setting.
• Fluency in English; additional languages (e.g., Polish, Serbian, Vietnamese) are a plus.

What We Offer You

• Private medical and dental care, life insurance.
• Subsidized meals in company canteens or Sodexo card.
• Hybrid model work opportunity and flexible working arrangements.
• Employee pension plan.
• Multisport program.
• Wide range of trainings, optional language classes, further education and professional qualification support possibility.
• Free bike and car parking for all employees.
• No relocation package is available.

Please note that only online applications will be considered.

Only selected candidates will be contacted.

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