Informacje o stanowisku

• Coordinate and support the local Service Desk team in Poland, including onboarding and daily task management
• Act as a liaison to global Service Desk leadership
• Contribute to team development, performance tracking, and process improvement
• Act as the Single Point of Contact (SPOC) for global IT users
• Manage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)
• Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as needed
• Provide first-level support using knowledge base templates and entries
• Monitor ticket progress and keep users informed
• Contribute to the creation and maintenance of knowledge base articles
• Deliver specialized support through focused teams on key topics

Our requirements

• Minimum 2 years of relevant help desk experience
• Experience in coordinating and developing IT support teams
• Completed apprenticeship as IT specialist or equivalent qualification
• Solid knowledge of: Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server)
• Strong communication, teamwork, problem-solving, and customer orientation
• Ability to work independently and take initiative
• Strong organizational and interpersonal skills
• Experience in onboarding and mentoring new team members
• Good English and German language skills (B2)

Optional

• More than 2 years of experience in a global Service Desk environment
• Experience in building support teams in a global support environment
• Advanced knowledge in Windows OS, standard software, IT hardware, and networking
• Fluent English and German language proficiency (C1)

What we offer

• A challenging work in an innovative Shared Services Center in Poznan
• A stable work in an international organization
• Participation in interesting projects
• Development opportunities and a wide range of training, including subsidised language courses
• Private medical care
• A multisport card
• Housing loans and a loan and assistance fund
• Annual bonus
• Flexible working hours and the possibility to work remotely up to 8 days a month
• Subsidies for commuting more than 30 km from PxCW
• A referral bonus

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

life insurance

remote work opportunities

flexible working time

preferential loans

parking space for employees

pre-paid cards

holiday funds

sharing the costs of holidays for kids

baby layette

sharing the commuting costs

employee referral program

opportunity to obtain permits and licenses

• We achieve a leading position thanks to innovative and modern operation, respect for the natural environment and the implementation of the principle that the most important good of the company are people.

Poznań - Oferty pracy w okolicznych lokalizacjach