Informacje o stanowisku

responsibilities :

• Provide day-to-day ICT support for the ICRC Regional Delegation in Warsaw, and remotely or on-site for subsites in Chisinau, Budapest, and Bucharest.
• Install, maintain, repair, and monitor ICT equipment and services in accordance with ICRC standards.
• Handle Level 2 service tickets and escalate issues following ServiceDesk workflows.
• Ensure functionality of ICT infrastructure and connectivity across all covered sites.
• Deliver technical advice and user support for hardware, software, telephony, and other ICT services, including remote support as needed.
• Brief end-users on standard systems and promote efficient equipment usage.
• Maintain vendor and service provider relationships, adhering to ICRC procurement and ICT procedures.
• Participate in ICT budgeting and monitor budget implementation.
• Manage ICT inventory, conduct physical checks, and ensure accurate equipment allocation and tracking.
• Oversee procurement of parts and tools in coordination with logistics and administration teams.
• Prepare and update technical documentation of ICT systems and configurations.
• Conduct regular or ad-hoc support visits to field sites as required.

• A university degree (or equivalent) in IT, electronics, computer science, or a related field.
• Fluency in English (spoken and written).
• Polish language skills are an advantage.
• Hands-on experience solving ICT issues (e.g. with computers, systems, help desk support).
• Familiar with working in an ICT support environment (e.g. office networks, hardware setup, user assistance).
• Able to work independently and in a team.
• Good communication and problem-solving skills.
• Willing to travel frequently to other sites of Regional Delegation (especially to Chisinau, Moldova).

• Full-time employment contract for a fixed term of one year (with the possibility of extension).
• Rewarding and diverse work in a humanitarian, multicultural and international environment.
• On-boarding orientation course and in-house training opportunities.
• Flexible work arrangements.
• Language learning opportunities.
• Our office is centrally located in Warsaw and easily accessible (Mokotowska street).
• A compensation & benefits package that includes a 13th salary.

• remote work opportunities
• flexible working time

Warszawa - Oferty pracy w okolicznych lokalizacjach