Regional HR Shared Service Center Manager

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In this role, you will be an active member of the Human Resources team and set the direction of Alfa Laval’s Central Europe HR Service Center. You will lead, guide, coach, and develop the HR Shared Service Center team, ensuring excellent service delivery, efficient processes, and continuous improvement.

What You’ll Do

• Lead and develop the Regional HR Shared Services Team supporting Poland, Central & Eastern Europe, and the Netherlands, among other countries.
• Lead and manage a team of HR specialists, providing guidance, support, and development opportunities.
• Oversee day‑to‑day operations to ensure efficient and effective HR service delivery.
• Monitor and analyze service metrics, identify improvement opportunities, and implement corrective actions.
• Resolve complex HR cases and manage escalations promptly and professionally.
• Drive continuous improvement initiatives to enhance HR service efficiency and effectiveness.
• Ensure compliance with legal requirements and alignment with Alfa Laval HR policies, processes, and tools across supported countries.
• Collaborate with internal HR stakeholders, including Centers of Excellence, local HR teams, HR Managers, IT, and the HR systems group.
• Lead the expansion of HR Shared Services to additional countries (e.g., UK and Germany).
• Promote a customer‑focused culture and optimize the resources and costs of the HR Shared Service Center.
• Participate in cross‑functional projects to ensure seamless end‑to‑end HR processes from data, systems, and policy perspectives.

Who You Are

You are an experienced HR professional with proven managerial skills, a track record of motivating and engaging teams, and a passion for operational excellence. You thrive in an international environment, are proactive in driving change, and excel in building strong internal relationships.

What You Bring

• Proven managerial experience in HR Shared Services, HR Operations, or global HR project environments.
• Experience in an international organization, ideally within HR SS/HRO environments.
• You are a proactive, communicative change agent with drive and networking skills.
• Strong problem‑solving and decision‑making abilities.
• High energy, positive attitude, and a customer‑oriented mindset.
• Fluent spoken and written English.

Whats in It for You?

• A challenging role in a friendly, open environment where collaboration and development are encouraged.
• Global networking with HR colleagues across Alfa Laval.
• A relaxed, no dress‑code environment where you can be yourself.
• Opportunities to get involved in meaningful CSR initiatives.
• Flexible start times — begin your day anytime between 7:30 and 9:30 AM.
• A hybrid work model with 3 days a week in our modern Kraków office (Przybyszewskiego 56, Bronowice).
• Monthly salary complemented by a comprehensive benefits package, including:
• Lunch card
• Private medical care for you and your family
• Sports card
• Life insurance
• Access to MyBenefit platform

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidates fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

We are looking forward to your application, please submit it online. Applications sent directly via email will be deleted and disregarded due to GDPR.