Regional Business Enablement Lead UK/EU/CE

• Represent GPS Operations in various regional, country and Line of Business governance forums.
• Establish effective relationships with appropriate stakeholders across GPS Operations, Lines of Business and functions. Liaise with the Regional Heads of GPS Operations, GPS Business, Line of Business (CIB, IWPB, HTS, MSS, and others) and partner teams (including Tech, Compliance, Financial Crime, Transformation) in the region to optimize processes, ensuring HSBC is fully compliant with all regulations and policies whilst maintaining client focus.
• Own and oversee feedback, escalations and complaints for GPS Ops, driving focus on client experience in the region, working closely with global counterparts. Drive alignment of the GPS Ops processes and model in line with business objectives and client experience – supporting GPS Ops Head and stakeholders to deliver business outcomes.
• Direct client engagement regarding implementation and removing process friction; balancing transparency and client support with strong adherence to policy and regulatory requirements.
• Collaborate seamlessly with counterparts in other sites, to effectively manage operational risk, workforce requirements, and tactical and strategic objectives.
• Influence, direct and oversee delivery of creative client-focused solutions, in collaboration with business, risk stewards, technology and operations; challenging status quo to advance business objectives while remaining within organisational risk appetite. Define and direct implementation of best-fit operational model for new products, and in response to regulatory change.
• Indirect management of Tech, Financial Crime and Operations to ensure effective delivery of key change programs. Support key initiatives within a challenging environment and to tight timeframes. Work effectively to deliver high levels of quality and accuracy required for this space
• Apply domain experience and strong product knowledge to support and evaluate business analysis tasks to contribute and develop appropriate solutions. Candidate should be comfortable supporting multiple projects and work items simultaneously
• Work closely with the UK & Europe Regional GPS Operations team and contribute to deliverables beyond the Business Enablement remit. Be actively involved in all matters related to UK & Europe Regional GPS Operations, and remain flexible to shoulder regional responsibilities

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.