Informacje o stanowisku

About the Business

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below.

About our Team

Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. Were on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But thats not all – were creative problem solvers with an entrepreneurial spirit.

About the Role

As a Regional Account Manager, you will be responsible for managing a portfolio of high-value clients and developing long-term relationships with them to ensure their satisfaction and retention. You will act as the primary point of contact for your clients, addressing their needs and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the companys brand reputation in the marketplace.

Youll be responsible for:

1. Establishing great, long-term customer relationships while capturing high-value growth opportunities.
2. Going higher & wider within organisations to connect with new stakeholders and value streams.
3. Leading with insight and developing an understanding of customer workflows and customer value.
4. Recording client engagement and communication on a CRM.
5. Collaborating with all business functions locally and globally to support our go-to-market outreach.

Qualifications:

1. Have a proven track record of managing, retaining, and growing revenue in a DaaS / SaaS / tech environment.
2. Able to establish great, long-term customer relationships while capturing high-value growth opportunities.
3. Experience going high & wide within organisations you manage and connect with new stakeholders.
4. Able to lead with insight and develop an understanding of customer workflows and customer value.
5. Able to maintain high-quality customer engagement through phone, email, and social media. Able to visit clients and should be travelling to targeted clients each month.
6. Experience with client engagement and communication on a CRM.
7. Able to collaborate with all business functions locally and globally to support our go-to-market outreach.
8. Industry experience is preferred but not essential.
9. Fluent in English, Polish. Ukrainian, Russian, and any other East European language is preferred.

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviors that will make the difference in our team. It starts with drive and the desire to achieve, succeed, and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.

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