Define, lead and support medium and large Digital transformations in BPM environment (digital process consulting and/or project support backfillings)
Understand as-is business processes, design to-be processes/operating model, capture and analyse client requirements leading to implementation through one or more levers (technology & non technology)
Conduct detailed process assessments and identify opportunities/ projects leveraging Digital Transformation levers, prepare implementation plan and present for evaluation, review and approval by the Client
Leverage Digital transformation and best in class market solutions to improve customer experience, efficiency & quality and deliver value by releasing human potential
Manage transformation projects in area of automation, tools & platform solutions implementation
Leverage internal and external benchmarking data and leading practices as a means to unearth opportunities and prioritization
Drive process standardization and continuous improvement
Define and refine the solutions & processes
Establish and run governance with internal and external stakeholders, pro-actively monitor & track issues for completion
Act as a link between operation, business and IT teams.
requirements-expected :
Fluent English (written and spoken)
3-5 years of experience in SSC or BPM environment
Experience of process improvement, redesign and harmonization (preferably in the Digital environment)
Experience in transformation projects in area of automation, tools & platform solutions implementation
Experience in digital transformation in the Finance and Accounting, Sourcing and Procurement, Sales and Fulfilment, HRO or Customer Service area using key emerging technologies like Artificial Intelligence, Advanced Analytics, Omni/Conversational Channels, Cloud, Blockchain, Chatbot, Social & Mobility - would be an advantage
Excellent problem solving, consulting skills and business acumen in addition to quantitative and analytical capabilities
Good Project Management skills – ability to coordinate with relevant stakeholders to manage project plan and deliverables
Good communication and client facing skills, managing multiple stakeholders and conflicts
Mobility up to 30%
Thinking outside of the box and problem-solving skills
Knowledge or experience of Record to Report required (3-5 years)
Proven proficiency in Blackline, Redwood, or similar kind of RTR platform would be an advantage
offered :
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)
