Informacje o stanowisku

CIC Warsaw is hiring!

Are you enthusiastic and customer oriented? Are you open and can work independently? Do you thrive in a fast-paced environment but are able to slip into repetitive, detail-oriented processes? If yes, read on! This is a full-time opportunity. CIC is looking for someone with experience as a receptionist, concierge, or front desk associate in a fast-paced environment. Be that great first impression for our many guests and clients!

ABOUT CIC & CIC WARSAW

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, St. Louis, Rotterdam, Warsaw, and Tokyo and are growing into other cities.

CIC Warsaw, opened in 2020, is one of the largest innovation-oriented centers in Europe. Our office is located directly next to the Warsaw Central train station and is housed within Varso Place, a new landmark on Warsaw’s map with the tallest building in the EU. Our Warsaw team consists not only of community and relationship teams working together to provide the best community experience but also finance, IT, software and recruiting teams supporting our global efforts.

Learn more about us here.

YOUR DAY-TO-DAY WORK

As a Reception Coordinator, you will meet and greet CIC’s clients, guests, and vendors and you will serve as the first point of contact for them. You will also join our Community Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

1. Overseeing the quality of the front desk experience while demonstrating a spontaneous desire to assist others and provide excellent service.
2. Welcoming guests and providing them with a comfortable and efficient transition to their host.
3. Interacting with guests and clients, in person, on the phone, and via email, in a courteous manner by displaying a pleasant and gracious personality even under stressful situations.
4. Being a face of CIC and providing an exceptional first experience for new clients (assist with key distribution, take a photo of new employees, answer questions, etc.).
5. Working with other members of the team who are also responsible for the front desk experience, including cross-training other staff on how to effectively handle the day-to-day operations.
6. Responding to near-constant client requests and questions of every variety.
7. Assisting in processing mail & packages for clients, helping with overseeing the condition and organization of the CIC mailroom.
8. Juggling priorities when remaining diligent to clients and within the team.
9. Covering operational tasks in the Community Team and beyond as required.

ABOUT YOU

You are engaging, inviting, and a helpful person. You are also a service-minded person who is reliable, clever, and able to work independently. Moreover, you are a bright, proactive person, interested in what we’re doing and willing to learn and grow with us over the years.

More specifically, as our ideal candidate, you are:

1. Personable, naturally enjoy helping others, and calm in a hectic environment.
2. Detail-oriented and organized with solid time management skills.
3. Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.
4. A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management, and vendors.
5. Able to work comfortably with everyone, treating everyone as an equal.
6. Able to bring a fresh perspective and new ideas to everything.
7. Able to communicate professionally, both verbally and in writing.

YOU HAVE

1. A bachelors degree or equivalent front desk experience and at least 1 year of professional experience.
2. A natural interest in helping/supporting others.
3. Ability to work between 8 AM and 5 PM (but you will not be expected to work all of these hours every day).
4. Native-level command of Polish.
5. Great English skills! Fluency in Ukrainian and/or Russian is a plus.
6. The ability to legally work in Poland. CIC is unable to sponsor visas for this role at this time.
7. Nice to have: experience in the HoReCa industry.

If you dont meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

1. Full-time employment contract.
2. Starting compensation is 6490 zł gross.
3. Private medical care (family or individual plan).
4. City transportation card (ZTM).
5. Apple laptop and mobile phone as your working tools.
6. Regular evaluation of your work, and salary raises based on performance.

Please submit your application in English. Thank you!

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

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