Overview

Quality Senior Consultant - Managed Services at Veeva Systems. Work Anywhere company with flexibility to work from home or in the office. Veeva is a mission-driven organization, a public benefit corporation, and a fast-growing SaaS company serving the life sciences industry.

As a Quality Senior Consultant, you will support a group of customers, understand their business processes, provide guidance, discuss Vault changes, and apply required configurations. You will collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work with our product management team to communicate customer requirements and evolving industry needs. This role involves adapting to new technology and a customer-facing environment.

What You’ll Do

• Implement new features within the Veeva Quality suite at Life Sciences companies, ranging from the world’s largest pharmaceutical companies to emerging biotech
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Think critically to help design the solution your customers request, as well as the solution they have not requested, but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Mentor team members and junior consultants

Requirements

• Significant experience in implementing, supporting, or administering core business and IT operations-related technology solutions
• In-depth knowledge of Quality and compliance, quality management systems, document control, and global change management
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or customer-facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a fast-paced environment, comprehending and translating business requirements, and creating corresponding solution designs
• University degree or equivalent relevant experience

Nice to Have

• Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
• Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Perks & Benefits

• Health & wellness programs
• Private medical insurance
• 1% charitable giving program
• Veeva Break at the end of the year

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting
• Industries: Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact talent_accommodations@veeva.com.