Quality Manager

Your responsibilities

• You will establish a strategic international quality framework with international quality KPI.
• You will strategically and continuously develop the skill concept according to customer expectations.
• You will keep the oversight of quality results/ reports, control the results of training/optimization measures and decide on measures/ actions derived from results or to meet the KPI targets.
• With the responsibility for the international quality framework as well as for the CCM quality and customer survey KPI (such as customer satisfaction, firt contact resolution or contact handling quality) you will play a vital role in shaping the future international standard quality processes at bonprix.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.
• If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced in quality management methods and tools as well as customer care processes.
• You are proficient in understanding relevant KPI and interdependencies.
• You are skilled in root cause analysis and deriving improvement options.
• You have a minimum B2-level English proficiency.
• You have very strong customer experience skills, so that you know how to improve it by impact assessment and analysing measured quality results.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• You also are enthuastic and able to deal with conflicts in a positive and constructive way.
• You act with holistic thinking and strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.