Position Overview

Join as a Quality Management Specialist – EMEA at Siemens Digital Industries Software. The role provides oversight and coordination of Quality Management activities across the Global Sales and Customer Success (GSCS) organization for the EMEA Zone and DACH Region, supporting continuous improvement, audit readiness, and alignment with ISO 9001:2015 and Siemens Elements of Quality Management.

Responsibilities

• Serve as the Quality Manager for the GSCS EMEA Zone, DACH Region, and other assigned cross‑regional GSCS sub‑organizations.
• Facilitate monthly zone‑specific quality reviews with local GSCS leaders and maintain alignment meetings with Local Quality Coordinators (LQCs) and Voice of the Customer (VOC) champions.
• Onboard and mentor new LQCs and VOC champions and represent EMEA/DACH/non‑zone teams in Global GSCS QM and Corporate Quality Team meetings.
• Drive execution of global GSCS QM processes such as Annual Quality Management Review (QMR), ISO audit support, Siemens Elements of Quality Management compliance, NPS@Siemens and VOC survey execution, and Customer Feedback System (CFS) follow‑up.
• Submit timely monthly status reports for Global and zone‑specific quality updates and support continuous improvement initiatives aligned with GSCS objectives.
• Collaborate across the global QM community via shared tools (Teams, SharePoint, etc.).

Required Knowledge, Skills, Education, and Experience

• 3+ years of experience in Quality Management, Process Improvement, or a related role in Software, Services, or Sales organizations.
• Strong knowledge of quality management principles, ISO standards, and continuous improvement methodologies.
• Fluency in English and German, French, Spanish, or Italian.
• Ability to work independently and influence across functions without direct authority.
• Proficiency with Microsoft Office (Excel, PowerPoint, Teams) and collaboration tools (SharePoint, MS Teams).
• Excellent communication, time management, and organizational skills.

Preferred Qualifications

• Experience in SaaS Sales, Services, or Customer Success environments.
• Familiarity with Salesforce (SFDC) and survey platforms.
• Prior work experience in a multinational EMEA‑based organization.
• Understanding of Siemens DISW business and quality systems.
• ISO 9001 Lead Auditor Certification.

Additional Information

This role is primarily remote but may involve occasional travel (<10%) for in‑person collaboration or audits. Reports to the Global GSCS Quality Senior Manager, located in the USA. Close collaboration required across regional leadership, zone heads, and corporate support functions.

Why us?

Working at Siemens Software offers flexibility, great benefits, and a culture that encourages creativity and growth. Siemens is dedicated to equality and welcomes applicants that reflect diverse backgrounds. All employment decisions are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.