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Quality Assurance Specialist
Kraków
Nazwa pozycji
Quality Assurance Specialist
Lokalizacja
Kraków
, Kraków, małopolskie, Polska
Firma
TTEC EUROPE B.V. SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ODDZIAŁ W POLSCE
Dodano
26. 3. 2025
Informacje o stanowisku
Quality Assurance Specialist
Your responsibilities
Evaluate and analyze customer interactions to improve customer experience and satisfaction scores.
Analyze spreadsheets to pinpoint any patterns to help guide performance training.
Report to the Quality Assurance Manager.
Assist the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations.
Review and evaluate operational procedures, including Customer Service interactions from all communication channels.
Coordinate the logistics and conduct related audits, including sample selection, documentation, and reporting of results.
Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations.
Assist with the data and analysis of quality reports.
Perform special projects such as assisting with the development, research, and delivery of new training.
Our requirements
High school diploma or equivalent.
6 months or more of customer service and call center experience.
Understanding, interpreting, and manipulating data for reporting.
What we offer
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Great compensation package and performance bonus opportunities
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