Join to apply for the Quality Assurance Manager (All Genders) role at zooplus.
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we are Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We are on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity.
Job Description
Your Responsibilities
- Ensure the accuracy of inventory values and system stock levels (SAP MM‑IM, legacy systems, 3PL WMS).
- Define, execute, and improve processes to maintain correct and compliant inventory records.
- Identify and resolve discrepancies, WMS process failures, or interface issues.
- Support SAP rollouts as Business Process Owner and Key User for SAP MM‑IM.
- Take ownership of financial closing processes, including in‑transit inventory.
- Collaborate with internal and external stakeholders to resolve inventory‑related issues.
- Implement best practices and drive continuous process improvement (CIP).
- Conduct regular audits (cycle counts, spot checks, variance analysis) to ensure inventory accuracy across warehouses, 3PL partners, and digital listings.
- Monitor returns, damages, and restocking processes to ensure proper reconciliation and minimal revenue leakage.
Qualifications
- Several years of experience in a comparable role in inventory management or supply chain.
- Knowledge of SAP MM‑IM, ideally also SAP CI and IDoc monitoring.
- Solid understanding of warehouse and fulfilment processes.
- Strong analytical skills and experience in data analysis.
- Excellent communication skills and a solution‑oriented mindset.
- Familiarity with SQL and Tableau is a plus.
- Fluent in English; German is an advantage.
Additional Information
With more than 1,000 passionate professionals located across six European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in‑office, 40% remote, collaborating with colleagues across locations.
Our benefits
- 20% discount in our zooplus shop
- Internal and external training
- Team events
- Extra vacation days
- Multisport card
- Private medical care
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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