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Quality Assurance Analyst with German
  • Kraków
Quality Assurance Analyst with German
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Cognizant Technology Solutions Poland Sp. z o.o.
13. 12. 2025
Informacje o stanowisku

Responsibilities:

  • Analyzing trends & report Quality performance and undertake or recommend corrective actions
  • Establish procedures for handling data and performance reporting & continuously improve them
  • Report team performance to internal and external stakeholders
  • Act as a contact point for the managers (both internal and external for all the Quality-related queries
  • Pick up process gaps & collaborate with managers to formulate solutions
  • Work closely with the teams to achieve quantitative & qualitative goals as the SLA
  • Drive efficiencies to reduce costs, improving productivity and improving teams performance
  • Ensure regular meetings with QA Team & TLs to keep them informed of any updates received

Candidate’s profile:

  • Proven experience in providing Quality Assurance/Training support in BPO environment,
  • Very good command of German language and English language (at least C1),
  • Analytically minded, logical thinker with strong problem-solving skills and ability to identify process gaps and areas for improvement,
  • Very good communication skills – ability to build effective relationships at all levels.
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