Quality Analyst - Sales Effectiveness & Enablement (ENG)

Your responsibilities

• Quality Intelligence & Sales Performance Alignment
• Evaluate sales interactions (calls, emails, chats) to assess behavioral effectiveness, compliance adherence, and revenue-driving opportunities—beyond just scoring transactions
• Extract and analyze quality insights to correlate with business KPIs such as conversion rates, average deal size, pipeline velocity, and retention metrics
• Deliver actionable recommendations based on trends in seller behaviors—providing tailored insights for individual reps, sales managers, and L&D teams
• Identify coaching opportunities for sales leaders, ensuring feedback is linked directly to production-impacting behaviors (e.g., objection handling, upsell positioning, consultative selling)
• Collaborate with Learning & Development to refine training programs using real-world quality insights—ensuring training content directly addresses seller gaps and opportunities
• Optimize and refine quality scorecards and evaluation tools, ensuring alignment with evolving sales strategies and business objectives
• Develop and present data-driven insights to senior leadership, translating complex quality data into clear, strategic recommendations for sales and enablement leadership teams

Our requirements

• Experience & Technical Skills Preferred
• ENGLISH C1 + another EMEA language is a plus
• Sales & Quality Experience:
• 1+ years in a sales quality, sales enablement, or revenue operations role, preferably in a fast-paced B2B or B2C sales environment
• Experience working directly with sales teams and leadership to drive behavioral improvements and performance outcomes
• Strong understanding of consultative sales methodologies, objection handling, and revenue-impacting behaviors
• Data Analysis & Storytelling:
• Proven ability to analyze sales and quality data and translate it into clear, actionable insights
• Experience in root-cause analysis—identifying why sellers are struggling and defining the exact behaviors that need adjustment
• Ability to tell a compelling story with data and recommend solutions that drive measurable business improvements
• Systems & Tools Knowledge:
• Proficiency in quality monitoring and evaluation tools (e.g., Observe.AI, CallMiner, NICE, or similar platforms)
• Experience using CRM systems (Salesforce, HubSpot, or equivalent) to align quality insights with sales performance
• Familiarity with AI-driven coaching tools (Gong, Chorus, or similar) and leveraging predictive analytics to enhance seller effectiveness
• Strong Excel/Google Sheets and data visualization skills (Tableau, Power BI, or similar)
• What Success Looks Like in This Role
• Quality insights aren’t just passed along—they lead to measurable improvements in seller performance and revenue
• Sales leaders actively rely on the analyst’s insights to drive coaching conversations
• L&D teams receive targeted data-backed recommendations to improve training programs
• Quality processes continuously evolve to align with business objectives and revenue goals
• If you’re a data-driven thinker, proactive problem solver, and passionate about improving sales outcomes through strategic quality insights, we’d love to hear from you!

What we offer

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Great compensation package and performance bonus opportunities