Quality & Escalations Engineer
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Introduction: A career in IBM Software means you’ll be part of a team that transforms our customers’ challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI‑powered, cloud‑native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities
Software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. This opportunity is for a new product suite, WATSONX, that IBM brought to the market in 2024. We are looking for seasoned professionals who are passionate about Data, AI and ML.
Your Primary Responsibilities Include
- Test, automate, and deliver software supporting and enhancing one of IBMs most successful enterprise‑level cloud solutions.
- The ideal candidate will have a passion for testing new features, writing and running automation, creating test plans, and exercising software development and Agile methodologies in a continuous delivery environment.
- The successful candidate will have a passion for building high‑quality, innovative and fully fledged test plans and automation to ensure that released software is of the utmost quality.
- The candidate will participate in requirements gathering, sprint planning, design and technical review to support overall achievement of business objectives.
- The candidate will also participate in project management and escalations management activities to help development teams triage and sort out escalations.
Preferred Education
Master’s Degree
Required Technical And Professional Expertise
- Prior software testing experience
- Prior software test plan creation experience
- Prior automation experience for cloud software
- Experience managing small projects
- Familiarity with microservices, Docker, Kubernetes or other cloud technologies
- Familiarity with REST API concepts
- Familiarity with continuous integration and deployment automation tools (CI/CD)
- Experience writing end‑to‑end tests using frameworks like Intern, Selenium
Preferred Technical And Professional Experience
- Cloud‑first product testing experience
- Cross‑browser quirks and compatibility testing
- Familiarity with multidimensional databases and OLAP concepts
- Experience using build, deployment and development tools like Git, Travis, Jenkins, Yarn/NPM, Webpack/Gulp
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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