Role Overview:

We are seeking a skilled QA Lead to oversee quality assurance across cutting-edge AI and GenAI initiatives. The ideal candidate will have a strong foundation in QA methodologies, a solid understanding of insurance processes, and hands-on experience testing GenAI solutions.

Key Responsibilities:

• Lead QA efforts across multiple AI/GenAI projects
• Define comprehensive test strategies, plans, and documentation standards
• Collaborate with engineering and product teams to ensure high-quality deliverables
• Oversee testing of GenAI model behavior and validate business relevance
• Drive functional and user acceptance testing for AI-powered tools
• Mentor and support QA engineers across projects
• Track and report quality metrics, defect trends, and improvement areas
• Align QA processes with Agile delivery timelines

Required Skills & Experience:

• 7–9 years in QA roles, including 2+ years in a leadership position
• Strong knowledge of the insurance domain (e.g., claims, underwriting, policy administration)
• Hands-on experience testing GenAI solutions (e.g., model responses, prompt outputs, hallucination detection)
• Proficiency with tools such as ADO, JIRA, Postman, Selenium, TestRail
• Solid understanding of API testing and automated regression testing
• Excellent documentation and reporting skills
• Strong communication and stakeholder management abilities
• Experience working in Agile or DevOps environments

Nice to Have:

• ISTQB or equivalent QA certification
• Familiarity with model monitoring and ethical AI validation