105 189
14 861
We are looking for an experienced Service Delivery Manager (QA) to join a long-term project focused on testing next-generation public-facing and social media applications.
Location: Warsaw or Gdansk (Hybrid – 3 days from the office)
Employment type: Permanent employment contract (UoP)
Contract structure:
• 3-month probationary contract
• followed by a 1-year employment contract (UoP)
About the Role
As a Service Delivery Manager (QA) , you will be responsible for overseeing all testing activities within a program and ensuring high standards of quality across multiple testing teams and releases.
You will act as the central point of ownership for testing delivery , guiding test managers and leads, setting priorities, and representing the testing function within program governance.
The role involves working on large-scale applications used by millions of users worldwide , including validation of platforms such as Facebook, Instagram, and Messenger across both mobile and desktop environments .
This is a hands-on leadership role , ideal for someone passionate about quality engineering, automation, and managing large QA teams.
Key Responsibilities
Lead and govern multiple testing teams across projects, releases, or platforms
Drive test strategy, planning, and execution , ensuring full coverage and quality
Implement and promote an automation-first testing strategy
Oversee test progress, quality metrics, and reporting
Manage resources, resolve issues affecting testing delivery, and ensure timelines are met
Prepare test reports and go/no-go recommendations based on metrics and results
Present testing progress, improvements, and burn-down charts in stakeholder meetings
Coordinate testing activities across SIT, E2E, and Data Migration testing
Collaborate closely with customers, development teams, and test leads
Define and monitor KPIs for testing performance and productivity
Requirements
10+ years of experience in QA / Testing
8–10 years of experience as a Test Manager or QA Manager
Strong hands-on experience with test planning, execution, and delivery
Experience managing large QA teams
Strong stakeholder and customer-facing communication skills
Experience with metrics-driven testing and quality management
Ability to lead testing across complex, multi-team environments