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Publishing Ops & Customer Service Specialist
  • Warsaw
Publishing Ops & Customer Service Specialist
Warszawa, Warsaw, Masovian Voivodeship, Polska
Adecco Poland Sp. z o.o.
3. 3. 2026
Informacje o stanowisku

responsibilities :


  • End-to-End Workflow Management: Efficiently guiding manuscripts through the peer review process via our online platform, ensuring seamless progression.
  • Stakeholder Liaison: Actively collaborating with editors and reviewers to resolve bottlenecks and maintain momentum.
  • Quality Assurance & Ethics: Upholding rigorous standards to ensure a fair, transparent, and high-quality review process.
  • Process Optimization: Partnering with cross-functional teams to refine and scale editorial workflows.
  • Performance Excellence: Consistently meeting individual and team KPIs while driving continuous improvement and operational growth.

requirements-expected :


  • Client-Centric: Proven track record of delivering exceptional service to both internal and external stakeholders.
  • High-Volume Specialist: Demonstrated ability to manage heavy workloads with precision and organization.
  • Solution-Oriented: A proactive problem-solver focused on driving positive outcomes and process improvements.
  • Global Collaborator: An inclusive team player comfortable working across diverse cultures and time zones.
  • AI-Forward: Eager to adopt new technologies and contribute to AI implementation projects.
  • Expert Communicator: Exceptional written and verbal English skills.

offered :


  • Direct Employment: Full-time contract signed directly with the employer from day one.
  • True Work-Life Balance: Hybrid work model (3 days in-office, 2 days remote) with flexible working hours to suit your lifestyle.
  • Global Impact: Career growth opportunities within one of the world’s largest and most influential scientific publishing houses.
  • Continuous Learning: Unrestricted access to premium training platforms for professional development.
  • Holistic Support: Comprehensive Employee Assistance Program (EAP).
  • Corporate Social Responsibility: 3 paid days per year dedicated to volunteering for causes you care about.

benefits :


  • sharing the costs of professional training & courses
  • remote work opportunities
  • flexible working time
  • integration events
  • extra social benefits

  • Praca Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


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