Project Manager – OpsRamp AIOps

Location and Work Mode: Hybrid mode of work from Gdansk or Warsaw

Role & Responsibilities

The Project Manager – OpsRamp AIOps is responsible for end‑to‑end planning, execution, monitoring, and governance of IT Operations and AIOps programs leveraging the OpsRamp platform.

The role blends project governance, service delivery oversight, and technical understanding of OpsRamp, ensuring seamless implementation, monitoring, automation, and integration of ITOM/AIOps solutions.

Project Delivery & Governance

• Manage full‑cycle delivery of AIOps/OpsRamp projects, ensuring on‑time, within-scope, and within-budget execution.
• Create and govern quarterly project charters, delivery trajectories, compliance tracking, and SLA adherence.
• Coordinate with internal teams, WMG, and quality functions to ensure fulfillment, risk resolution, and project stability.

OpsRamp AIOps Execution Oversight

• Oversee the design, deployment, and optimization of OpsRamp AIOps solutions (monitoring, event management, automation).
• Manage OpsRamp components including Gateways, Agents, Discovery, Dynamic Applications, Business Services, Dashboards & Reports.
• Ensure best practices for OpsRamp configuration management, scaling, upgrades, and operational excellence.
• Monitor integration workflows connecting OpsRamp with ITSM tools (ServiceNow, BMC Remedy, etc.).

Stakeholder & Client Management

• Liaise between customers and technical teams to maintain project health, address escalations, and drive customer satisfaction.
• Provide proactive updates, prepare reports, and ensure alignment with customer expectations and KPIs.

Technical Coordination & AIOps Enablement

• Collaborate with engineering teams to scope monitoring, discovery, event management, automation workflows.
• Troubleshoot deployment and operational issues using OpsRamp debugging/flow analysis tools.
• Support infrastructure onboarding, agent deployment, and monitoring architecture definition.

Quality, Risk & Compliance Management

• Manage delivery compliance with contractual requirements and information security protocols.
• Identify risks, perform RCA, implement corrective actions, track compliance metrics.

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria).
• Premium medical services for employees and family members (Luxmed).
• Life & Disability Insurance for employees and family members (Generali).
• Profitable Voluntary Pension Fund.
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees.
• Reward and recognition programs for high performers.
• Employee Referral bonuses.
• Relocation assistance: accommodation, travel, and other covered expenses.
• Friendly and inclusive company culture.

Equal Opportunity Employer

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com or by post/courier to Wipros registered office.