Join to apply for the Project Manager Contact Center role at Axendi
Axendi is a fast-growing leader in CX and BPO services, combining 16 years of industry experience with cutting-edge AI solutions. We support renowned Polish and international brands by delivering intelligent, technology-driven customer service at scale – powered by over 1,700 agents, 16 languages, and our proprietary set of tools.
As part of OEX Group, a major player in modern business services across 50+ markets, we are currently seeking an experienced and committed professional to join us in a key management role.
Contact Center Project Manager with English
Location: Lublin
About the role
The main objective of this role is to manage projects within Lingo initiatives end-to-end – from planning and implementation to ongoing supervision of quality, timeliness, and operational efficiency. The person in this position will be responsible for achieving business goals and maintaining a high level of client and team satisfaction.
Key responsibilities
- Managing projects based on quality, financial, and operational targets
- Analyzing key performance indicators (KPIs) and recommending corrective actions
- Leading the project team: setting priorities, developing competencies, and motivating employees
- Monitoring project execution and reporting progress to the Operations Center Director
- Ensuring high-quality customer service, resolving operational issues, and implementing improvement measures
- Cooperating with support teams (e.g., Training, Recruitment, IT) to meet project goals
- Building competitive advantage through innovative solutions and process optimization
Requirements
- Managerial experience in a Contact Center environment – leading teams, managing processes, and KPIs
- Fluency in English (spoken and written)
- Proficiency in Contact Center systems, CRM, and technological tools
- Strong leadership and people management skills, including decision-making in HR matters
- Excellent negotiation abilities, goal orientation, independence, and problem-solving skills
Nice to have
- Knowledge of additional foreign languages
- Understanding of Polish labor law
What we offer
- Stable employment under an employment contract or B2B agreement
- Quarterly performance-based bonus system
- Monday to Friday work schedule between 8:00–18:00 (8 hours/day) – flexible hours
- Comprehensive training and development programs for management staff
- Extensive benefits package: subsidized MultiSport card, private medical care, life insurance
- Free English lessons and training budget
- Comfortable working environment – modern office in Lublin (on-site work)
- Occasional remote work possible (up to 24 days per year)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function and Industries
- Project Management and Information Technology
- Outsourcing and Offshoring Consulting
