Program Manager, Strategy & Research Services at Qualtrics – Australia

Krakow, Lesser Poland Voivodeship, Poland – Full Time

Start Date: Immediate

Expiry Date: 31 Dec 25

Remote Job: Yes

Telecommute: Yes

Visa Sponsorship: No

Experience required: 2 year(s) or above

About Qualtrics

At Qualtrics we create software that the world’s best brands use to deliver exceptional frontline experiences. As a platform‑first company, we serve over 18,000 clients worldwide and build high‑performing teams that design products people love. We operate in a culture that rewards agility, collaboration, and an unwavering dedication to serving our customers.

Program Manager, Strategy & Research Services

The Strategy & Research (S&R) Services team is a small, high‑performing group of implementation, advisory, and project management professionals. We help clients master and leverage Qualtrics software to solve complex business challenges and drive measurable impact.

How You’ll Find Success

• Own the end‑to‑end S&R program: coordinate the entire project lifecycle from implementation through to final deliverables and renewal.
• Proactively drive results by identifying potential gaps early and collaborating with advisory and technical teams to implement solutions that meet quality standards and timelines.
• Master client relationships: act as the primary point of contact, run tactical program reviews, and lead future‑focused conversations.
• Deliver commercially: manage your book of accounts/programs with a focus on hitting margin targets and ensuring a smooth path to contract renewal.
• Navigate change confidently, inspire confidence in the solution, and champion quality by working closely with panel vendors.
• Advocate internally: serve as a point of escalation for account and program issues, championing customer needs and mobilising resources for maximum impact.
• Contribute to the team: lead by example, share knowledge, and help elevate overall performance.

How You’ll Grow

• Gain autonomy managing a portfolio of accounts and solving client challenges independently.
• Influence client direction by supporting adoption of new product features.
• Evolve with the company’s continuous technological evolution.
• Build creative problem‑solving and critical‑thinking skills, delivering actionable recommendations.
• Acquire new skills in technology, project management, and client leadership.

Things You’ll Do

• Set up and test survey fieldwork parameters, including complex logic and quota management.
• Manage data collection plans and monitor responses to ensure timely delivery.
• Manage vendors to ensure high‑quality data and methodological adherence.
• Serve as key client lead on multi‑country programs, maintaining comprehensive notes and timely actions.
• Review data stability for long‑term program health.
• Manage project‑level budgets and deliver on margin targets.
• Collaborate with Sales and Services teams to develop meaningful client relationships aligned to overall strategy.
• Lead quarterly business reviews (QBRs) and other client meetings, delivering content on program performance and new features.
• Work with Account Executives to ensure successful contract renewal.

What We’re Looking For

• 3–5 years of experience in a client‑facing role such as project management or account management, preferably within SaaS/Technology, Market Research Agency, or Consulting.
• Excellent written and verbal communication skills.
• Strong organisational ability and prioritisation of workloads.
• Adaptability to fast‑paced, unstructured, and highly competitive environments.
• Excellent problem‑solving and attention to detail.
• Research acumen: experience managing market research or insight projects.
• Preferred: Experience with the Qualtrics platform and basic statistical analysis.
• Education: Bachelor’s degree or higher in market research, marketing, economics, sociology, psychology, statistics, or related field.
• Fluency in English.

What You Should Know About This Team

The team is small, highly profitable, and focused on strong delivery and commercial acumen. Client satisfaction is extremely high and active collaboration is essential. The day‑to‑day work is dynamic and fast‑paced, requiring strong prioritisation skills.

Qualtrics Experience Program & Perks

Qualtrics offers a bonus each year for an experience of your choice, a worldwide and diverse community, and a hybrid work model that blends office and remote work.

Equal Opportunity Statement

Qualtrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

How To Apply

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