Program Manager (Player Experience)
Join to apply for the Program Manager (Player Experience) role at Lionbridge Games.
- Program Management: Oversee client relationships as a comprehensive program, ensuring all delivery responsibilities are met for multiple verticals including Player Support, Community Management, and Moderation.
- Client Onboarding and Growth: Lead the onboarding process for new clients and programs, and identify opportunities for expanding service lines within existing partnerships.
- Workload Distribution: Manage the distribution of workload across various programs.
- Business Reviews and Reporting: Coordinate the creation of business reviews and data reports to keep stakeholders informed and engaged.
- KPI Management: Establish and manage program KPIs to ensure alignment with corporate goals and client expectations.
- Functional Collaboration: Coordinate with other functional heads, understand working capital cycles, and lead continuous improvement initiatives.
- Project Planning and Execution: Oversee the development of project plans, timelines, capacity plans, and specifications. Track the execution of project tasks using defined metrics according to a measurement plan.
- Quality and Timeliness: Ensure the delivery of high‑quality and timely services to clients. Monitor project P&L, budgets, and PO to ensure proper and timely invoicing.
- Escalation Management: Lead and approve the resolution of escalations to maintain client satisfaction.
- Continuous Improvement: Identify and implement improvements for the account or program to enhance efficiency and effectiveness.
- Procurement Proposals: Make recommendations for procurement with thorough cost‑benefit analysis.
- Additional Tasks: Perform other tasks crucial for project success as directed by the director, ensuring timely performance of duties defined for other positions.
- Client Relations and Production Management: Focus on managing excellent client relations and overseeing production.
- Program Analytics: Provide program analytics to meet the needs of the program and support data‑driven decision‑making.
To Be Successful You Will Have:
- Skills: Exceptional communication and organizational abilities.
- Experience: 1-3 years in project management within the Video Games industry, covering Player Support, Community Management, In‑Country Testing, and Multimedia.
- Operations: Strong knowledge of operations and project management.
- Business Development: Ability to identify and pursue new business opportunities.
- Ongoing career opportunities at a repeat Forbes and Newsweek‑listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".
- Senior responsibility across major project portfolios.
- Team‑building and people leadership growth.
- Key recognition for operational excellence.
About Us
Lionbridge Games help our customers deliver the seamless experience they envision to any audience around the world, without compromise. Our team of global gamers helps developers, publishers and platform‑holders complete thousands of game audio, localization, testing and other player experience projects on time and on budget. Learn more at games.lionbridge.com.
Seniority level
Employment type
Job function
- Project Management and Management
Industries
