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Production Support Engineer (SWIFT)
  • Kraków
Production Support Engineer (SWIFT)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
ITDS Polska Sp. z o.o.
15. 1. 2025
Informacje o stanowisku

Production Support Engineer (SWIFT)

Miejsce pracy: Kraków

Technologies we use

Expected

  • Swift
  • Java
  • Linux
  • Oracle

Operating system

  • Linux

About the project

As a Production Support Engineer (SWIFT), you will be working for our client, a global leader in financial services, responsible for providing 24/7 support for critical payment services. These services, utilizing IBM Sterling Integrator and various file transmission protocols, enable corporate customers to send and receive payments, reports, and other financial transactions. You will be contributing to the ongoing maintenance and improvement of global systems, ensuring high availability and smooth operation for over 4000 clients worldwide, while adhering to ITIL best practices and working in a dynamic, fast-paced environment.

Join us, and ensure seamless, secure transactions for thousands of customers!

Krakow-based opportunity with a hybrid working model: 2 days in the office and 3 days remote.

Your responsibilities

  • Investigating system failures and incidents reported on the services supported
  • Communicating with various business and IT teams to resolve issues
  • Performing root-cause analysis and implementing production fixes
  • Providing on-call support and being flexible to work in shifts, including weekends
  • Adhering to SLAs and service delivery procedures defined by ITIL framework
  • Supporting critical payment and reporting systems in a 24/7 environment
  • Collaborating with a global team to ensure seamless service delivery
  • Documenting issues and solutions for future reference and continuous improvement
  • Ensuring the stability and security of the SWIFT gateway services
  • Proactively monitoring systems and resolving potential issues before they affect customers

Our requirements

  • Fluent English
  • Proven experience as a production technical support engineer
  • Excellent problem-solving and root cause investigation skills
  • Understanding of IT infrastructure, particularly in payment systems
  • Experience with Host to Host and SWIFT gateways
  • Knowledge of file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct
  • Experience with IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration manager
  • Proficiency in Java and Unix/Linux environments
  • Knowledge of Oracle Databases
  • Positive can-do attitude, self-motivation, and adaptability in learning new technologies

Optional

  • ITIL Accreditation
  • Knowledge of Payment & Cash Management systems
  • Familiarity with Incident, Problem, Change, and Release Management procedures
  • Experience with APIs and Cloud platforms
  • Basic knowledge of MQ and Microservices architecture

This is how we organize our work

This is how we work

  • agile
  • scrum

What we offer

  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training, and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Access to Pluralsight
  • Flexible hours & remote work

Benefits

  • sharing the costs of sports activities
  • private medical care
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • mobile phone available for private use
  • computer available for private use
  • saving & investment scheme
  • no dress code
  • coffee / tea
  • drinks
  • christmas gifts
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight

Recruitment stages

  • first online interview
  • second online interview

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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