As a Production Support Engineer (SWIFT), you will be working for our client, a global leader in financial services. Responsible for providing support for critical payment services, working primarily from 4 PM to 12 AM. These services, utilizing IBM Sterling Integrator and various file transmission protocols, enable corporate customers to send and receive payments, reports, and other financial transactions. You will be contributing to the ongoing maintenance and improvement of global systems, ensuring high availability and smooth operation for over 4000 clients worldwide, while adhering to ITIL best practices and working in a dynamic, fast-paced environment.
Join us, and ensure seamless, secure transactions for thousands of customers!
A Krakow-based opportunity with the possibility of working fully remotely!
responsibilities :
Investigating system failures and incidents reported on the services supported
Communicating with various business and IT teams to resolve issues
Performing root-cause analysis and implementing production fixes
Providing on-call support and being flexible to work in shifts, including weekends
Adhering to SLAs and service delivery procedures defined by ITIL framework
Supporting critical payment and reporting systems with working hours primarily from 4 PM to 12 AM
Collaborating with a global team to ensure seamless service delivery
Documenting issues and solutions for future reference and continuous improvement
Ensuring the stability and security of the SWIFT gateway services
Proactively monitoring systems and resolving potential issues before they affect customers
requirements-expected :
Fluent English
Proven experience as a production technical support engineer
Excellent problem-solving and root cause investigation skills
Understanding of IT infrastructure, particularly in payment systems
Experience with Host to Host and SWIFT gateways
Knowledge of file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct
Experience with IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration manager
Proficiency in Java and Unix/Linux environments
Knowledge of Oracle Databases
Positive can-do attitude, self-motivation, and adaptability in learning new technologies
offered :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours
benefits :
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
