.
Production Engineering Specialist
  • Kraków
Production Engineering Specialist
Kraków, Kraków, Lesser Poland Voivodeship, Polska
HSBC Service Delivery (Polska) Sp. z o.o.
15. 3. 2025
Informacje o stanowisku

Production Engineering Specialist

Miejsce pracy: Kraków

Technologies we use

Expected

  • SQL
  • Oracle
  • Kubernetes

Optional

  • Bash
  • Python

Operating system

  • Linux

About the project

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We are looking for skilled individuals for the Global Payments Solution Team. Team is responsible for technical stability and systems lifecycle for a lot of Tier0 and Tier1 payments systems. GPS Team (Global Payments Solution) consists of many smaller sub teams with around 5-10 people each. Each of them handles different technology and systems responsible for unique step in global payment flow. Teamwork in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services.

This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology with priority on stability and automation of daily work. Because of various technologies used around Global Payment Solution, candidate will have opportunities to grow and learn new skills and especially technologies used around real time processing.

Your responsibilities

  • Providing full scope of the day-to-day Production Support - troubleshoot and resolve technical issues promptly to minimize system downtime and impact on business operations.
  • Provide technical support to end users, addressing queries and resolving issues related to production applications.
  • Document and manage incidents using ticketing systems, ensuring thorough tracking and resolution of issues.
  • Work closely with development team to address bugs, implement fixes and perform root cause analysis.
  • Identify opportunities for process improvements and automation to enhance system efficiency & reliability.
  • Participate in on-call rotation to provide coverage for critical production issues/changes during weekends.
  • Report and investigate alerts related to payments using SQL/Splunk, while maintaining the SLAs.
  • Assist with the deployment of new applications, updates and patches to production environments, ensuring smooth transitions and minimal impact on users/operation.

Our requirements

  • Basic knowledge of SQL and PL/SQL.
  • Basic understanding of Kubernetes.
  • General knowledge of Linux operating systems (e.g. Red Hat, Ubuntu, CentOS).
  • Analytical and troubleshooting skills.

Optional

  • Experience in Payments.
  • Experience with shell scripting (Bash, Python, etc.) for automation purpose.
  • Knowledge of system monitoring and performance tuning.
  • Understanding of security best practices.
  • Understanding of the payment processing lifecycle and protocols.

What we offer

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym

Recruitment stages

  • Online assessment
  • Phone interview
  • Job interview
  • Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC..Before you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates only..In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitment@hsbc.com.

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


    87 383
    9 534