Product Technical Support Associate Specialist

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Job Description Summary

As Product Technical Support Associate Specialist you will join a team dedicated to advancing patient care through innovative monitoring solutions. This role focuses on providing technical expertise and clinical guidance for BD’s Advanced Patient Monitoring (APM) portfolio. The position involves diagnosing and resolving product issues in critical care environments, supporting healthcare professionals, and ensuring seamless system integration. It is an opportunity to combine technical knowledge with a passion for improving patient outcomes.

Advanced Patient Monitoring (APM)

BD Advanced Patient Monitoring is a global leader in advanced monitoring solutions that expands BDs portfolio of smart connected care solutions with its growing set of leading monitoring technologies, advanced AI-enabled clinical decision tools and robust innovation pipeline. BD Advanced Patient Monitorings technologies are often used simultaneously with the BD Alaris Infusion System in the operating room or intensive care units. The combination of BDs new advanced monitoring and existing infusion platforms enables future innovation opportunities for closed-loop hemodynamic monitoring and IV fluid and medication administration by integrating combined company data sets and interoperability capabilities.

Main Responsibilities

• Diagnose and resolve product issues using clinical and technical expertise
• Guide healthcare professionals through system setup and integration
• Provide accurate product information to internal and external customers
• Document service requests and maintain records in enterprise systems
• Coordinate repair activities and manage local service providers
• Process transactions related to equipment replacement, loaners, and updates
• Communicate service charges and assist with order processing
• Collaborate with internal teams to ensure timely issue resolution

About You

• Strong understanding of clinical environments in critical care settings
• Proficiency in Microsoft Office Suite and electronic medical systems
• Skilled in problem-solving, analysis, and clear communication
• Ability to build effective relationships and work collaboratively in a team
• Bachelor’s degree preferred, with 3+ years of medical and technical experience
• Fluency in English, Polish and German, (read, write, speak)

Salary range for the role: 10.000 PLN to 11.000 PLN per month + benefits

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

zł97,600.00 - zł148,825.00 PLN Annual

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Primary Work Location

POL Krakow - Business Park

Additional Locations

POL Warsaw - ul. Cybernetyki

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services