As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department. As an individual contributor, you will be working for German speaking customers.
responsibilities :
Managing Order efficiently for faster fulfillment.
Answering customers queries relater to order or general enquiries over the phone call
Managing mailbox efficiently to ensure response to customers within SLA.
Providing support to Department/Team’s Leader in ensuring operational efficiency.
Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes.
Preparing and delivering reports, recommendations or alternatives for improving processes.
Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership.
Keeping up to date standard operating procedures documentation for CSS operations.
Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle.
requirements-expected :
German + English language fluency
Bachelors degree
Experience in Customer Service/ Product Support
Demonstrates excellent judgment and decision making skills
Strong verbal communication and listening skills
Demonstrated time management and priority setting skills
Ability to simultaneously handle multiple priorities
Proactively approaches responsibilities
offered :
We are one of the fastest growing large tech companies with offices in 60+ countries across the globe and 225,944 employees
Our company is extremely diverse with representation of 165 nationalities
We offer the opportunity to work with colleagues across the globe
We offer a virtual-first work environment, promoting a good work-life balance and flexibility
We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
We offer comprehensive benefits for all employees
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
retirement pension plan
extra social benefits
employee referral program
charity initiatives
subsidy for glasses
christmas and holiday bonuses
benefit platform
clear career path in a growing multinational organization
