Informacje o stanowisku

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We are looking for an experienced and self-motivated Product Support Specialist to join our team!

Main tasks and responsibilities

• Main area of expertise: Forestry and Recycling, CS
• Receive all types of technical claims, complaints, questions, tickets, calls, emails etc for all types of Forestry and Recycling products, parts, accessories and equipment
• Provide on-site field support and field investigations within your area of expertise for all types of Forestry and Recycling products, parts, accessories and equipment
• Track, route and redirect problems to correct resources
• Ensure feedback loop to the callers, countries and regional management
• Ensure proper facts and problem reports to R&D, QA and other PSC units.
• Update CSC requests/ data and produce activity reports
• Take responsibility of the content of the PLC process (cases, documents, reports meetings, etc)
• Establish, distribute and follow-up service letters and product re-calls (contribute to content)
• Train in service training and support processes
• Perform and report product audits, pre-delivery inspections and other types of product and performance related audits (e.g. at installation workshops, service workshops, PSC’s etc)
• Facilitate complex and cross functional root cause analysis incl. escalation to PLC
• Participate in development and NPD-projects as subject matter expertise
• Recommend procedure/ process and product modifications
• Comply with regulations and rules in Cargotec, in particular health and safety regulations and procedures and IMS records.
• Comply with the superior’s instructions concerned with the work, if they are not contrary to law or employment contract

Estimated travel days/year: ~40- 80 days

What you’ll need to succeed

Education:

• Academic degree within engineering, production engineering, quality assurance
• Technical education with mechanics, machines construction/ service

Working Experience:

• Several years of experience from technical service & maintenance, product or sales support in area of load handling/ construction /agricultural equipment
• Several years of experience from service workshop and/or design of Hiab products or similar
• Several years of experience from assembly/ testing/ finished goods inspection in PSC
• Technical auditing commissioning and investigation experience

Competence and Skills:

• Service orientation
• Factual communication and methods to distribute product information.
• Factual reporting, investigations, diagnostics
• Ticketing processes, knowledge base management
• Problem-solving skills and fact based approach
• Sense of ownership of customers problems, adaptive to changes and fast movements
• Specific competences according to competence matrix
• Second language preferred: German, French

Certificates:

• Driver License (trucks)
• Crane operator license (PL)

What We Offer

Working with specialists in an international environment;

Comfortable workplace and friendly atmosphere;

Stargard - Oferty pracy w okolicznych lokalizacjach