Informacje o stanowisku

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Product Support Engineer - BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.

About the role

As a Product Support Engineer you will:

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc).
• Collaborate with fellow support colleagues and other internal organizations (e.g. development) to identify and propose solutions, achieving superior customer service.
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams.
• Obtain the necessary knowledge and skills to become progressively proficient with our product, systems and supported languages and frameworks.
• Develop tools and enhance documentation to improve our support processes.
• Look for ways to improve productivity of issue resolution and better ways to help our customers.

We are looking for you if you have:

• A personable, empathetic and professional manner when dealing with customers.
• Proficiency when reading, writing and speaking English.
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies.
• Experience as a junior software engineer or equivalent, working with multiple programming languages.
• Commercial experience of developing in one or more of the following categories of development languages:
• Mobile: e.g. Android / Obj-C / Swift / React Native / Unity.
• JavaScript: e.g. Javascript / React / Angular / Vue / Node.js.
• Scripting: e.g. Python / Ruby / PHP.
• Server: e.g. Java / Go / .NET.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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