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Emerson is a global leader in automation technology and software. We help customers in critical industries, like energy, chemical, power and renewables, life sciences and factory automation, operate more sustainably while improving productivity, energy security and reliability.
Design and implement key infrastructure for our software used in critical facilities worldwide. Utilize cutting-edge tech & collaborate with international experts. Shape the product across its lifecycle - design, development, testing, & beyond. Pursue exciting career paths in tech, architecture, or management.
Assisting the technical team (technical support) to work effectively on an innovative product that was designed for vibration analysis and monitoring of rotating machinery (e.g. fans, turbines, pumps, etc.) installed in critical infrastructure all over the world and supporting our customers (customer support) in ongoing projects.
Supporting the Product Engineering (PE) team during ongoing product deployments.
Cooperating with the PE team in customer projects’ design.
Supporting PE and Global Support Center teams in resolving customers issues.
Retaining up-to-date knowledge about products’ technical details in collaboration with Development and Test teams.
Ensuring continuous improvement of the quality of technical documentation in collaboration with the Technical Writer.
Supporting other team members in achieving their goals and continuous development.
You anticipate customer needs and provide services that are beyond customer expectations. Technology Stack: Windows Server administration (Active Directory/IIS/Services), IP network principals (routing/firewall/reverse proxy/TLS/DHCP/DNS), Database administration and data manipulation (MS SQL, MongoDB), MS Office applications
~ Bachelor’s degree in the engineering field.
~3+ years of experience in product engineering or product support.
~ Customer service or support experience gained in an engineering company.
~ English language C1 and Polish language B2.
~ Motivated to support products and tools that make the world healthier, safer, smarter, and more sustainable.
~ Willingness to work nonstandard hours (supporting teams in the USA).
Strong communication, interpersonal, and influencing skills in support of organizational change;
Flexible teammate with ability to work in cross-functional teams and across varying groups and interpersonal levels.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We understand the importance of work-life balance and are dedicated to supporting our employees personal and professional needs.