Informacje o stanowisku

Product Support Analyst II

Product Support Analyst II

Apply locations Krakow time type Full time posted on Posted 2 Days Ago job requisition id 65289

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Alternative Product Team provides process and application development and support to Alternative Fund Accounting and Fund Administration teams. As a key member of this group, the Product Support Analyst will be working closely with internal business teams to analyze business processes, develop business requirements, liaise with developers and vendors on the design, create and execute UAT plans and scripts, document procedures, provide support, and create and execute implementation plans (training, rollout, transition). The individual will work both independently and as part of a project team to actively analyze department needs and increase operational efficiency.

Some of your Key Responsibilities include:

• Identify business goals and problems and perform assessment of feasible solutions and the range of problems they may solve.
• Oversee user acceptance testing, including documentation of test cases and test scripts, testing, tracking defects, and analysis of results.
• Mentor Product Development Analysts in accomplishing assigned projects / Review and/or Approve BRDs
• Create and manage project / implementation plans
• Conduct business analysis to determine how changing business needs will affect the system or product; clearly articulate the business need and potential solutions with support of insightful analysis and documented evidence.
• Recognize patterns in complex information and identify key issues. Identify gaps between business requirements and existing or proposed design solutions.
• Contribute ideas and solutions to enhance design and deliverables. Understand technical concepts and how they impact the project/business.
• Work with business areas to identify productivity improvements in workflows and procedures as well as areas of risk for errors and omissions.
• Plan meetings, prepare materials, and participate in meetings with business users and sponsors, systems groups, vendors, and clients.
• Run / Assist in workshops and meetings to identify key issues, requirements, and gaps.
• Participate in testing of system changes, which may include user acceptance testing, regression testing, client testing and/or parallel/pilot testing as required.
• Document procedures for new functionality and provide training to users as appropriate.
• Provide system support to end users.

Client Service:

• Act as Subject Matter Expert in demonstrating new products and assisting with questions or presentations.

Control/Risk Management:

• Proactively oversee operations service levels by arranging pulse checks and modifying procedures.

Education / Experience:

• Accounting degree and/or equivalent work experience.
• 3 + years business analyst, QA or project experience preferred.
• Minimum 5+ years related experience in the financial services industry preferred.
• Prior involvement or experience working on financial services systems projects preferred.
• Knowledge of Alternatives is a plus but not required.

Qualifications:

• Ability to complete duties as assigned under minimal supervision.
• Takes ownership and follow through on tasks; results oriented.
• Flexible and able to manage multiple priorities.
• Creative thinking, intellectual curiosity.
• Problem-solving and sound judgment.
• Analytical and critical thinking skills.
• Strong organizational and time management skills.
• Strong attention to detail.
• Excellent verbal and written communication skills with all audiences.
• Managerial experience preferred.

What We Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance.
• 24 days of occasional remote work from Poland during a calendar year.
• Private medical care.
• Life Insurance.
• Employee Assistance Program - offering independent and confidential counseling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support.
• Wellbeing Program.
• Online Social Fund benefit platform.
• Social, sport and integration events.
• Onboarding Program for new hires.

We value diverse experiences. We value diverse experiences and transferable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts.

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