Informacje o stanowisku

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Client:

Sabre

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

61aef535c1df

Job Views:

21

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Product Support Analyst

What does our Team do?

We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

We provide technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.

Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.

We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.

Job Requirements

Required experience and skills:

1. Professional fluency in written and spoken English
2. Professional fluency in written and spoken skills in French
3. Spanish, Italian or German language would be a huge plus
4. Polish language also would be a plus
5. Ability to analyze and identify key problems and make decisions to solve issues
6. Excellent interpersonal and teamwork skills
7. Ability to provide customer support using available contact channels: phone, email, chat
8. Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
9. Ability to extend knowledge in the area of new technologies
10. GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
11. After the training period, willingness to work in a hybrid mode (3 days per week from the office)

Benefits:

• Paid time off
• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after the birth or adoption of a child.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in a free, confidential program with a certified counselor
• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvellow which will help you manage stress, exercise, sleep and more
• Life insurance: sign up for free, high coverage life insurance program
• English & Polish lessons: improve your language skills during lessons led by native speakers
• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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