Overview

Product Support Analyst, Associate at Infor — role focused on delivering exceptional support experiences for customers using the Finance modules of the Infor LN ERP system.

As a Product Support Analyst, you will apply finance and ERP knowledge to analyze customer-reported issues, answer functional and technical questions, and collaborate with the development team to drive product improvement. You will help maintain compliance with European legislative requirements and help customers maximize value from their solutions. This is an opportunity to specialize in manufacturing accounting and enterprise software within a global support team.

Responsibilities

• Product Support Analysts serve as subject matter experts and customer advocates, especially for finance-related ERP functionality. You will manage support cases from start to finish, using problem-solving skills and business knowledge to guide customers toward effective solutions.
• Serving as the primary point of contact for European customers on finance-related ERP questions and issues.
• Analyzing and resolving customer-reported problems, providing timely updates and guidance through to case closure.
• Reproducing software issues and working with the product development team to identify and resolve defects.
• Ensuring all customer interactions and case activities are clearly documented in our internal tracking systems.
• Collaborating with support leadership and product managers to escalate urgent issues and share customer feedback.
• Continuously developing your ERP and accounting knowledge through structured training, peer collaboration, and self-study.

Basic Qualifications

• Bachelor’s degree in Accounting, Business, Computer Science, or a related field OR equivalent relevant experience.
• Foundational knowledge of accounting principles, including double-entry bookkeeping, ledgers, and financial statements.
• Excellent written and verbal communication skills in English.
• Strong customer service orientation with effective interpersonal and organizational skills.
• Proven ability to multi-task and manage competing priorities in a fast-paced environment.
• Analytical thinking with the ability to troubleshoot functional software issues.

Preferred Qualifications

• Experience using or supporting ERP software systems (e.g., Infor LN, LN based CloudSuites)
• Working knowledge of SQL or basic programming is an advantage.
• Prior experience supporting software for financial operations or in a manufacturing context.
• Knowledge of European financial regulations or accounting standards is a plus.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Equal Opportunity

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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