Join to apply for the Product Support Analyst role at Brown Brothers Harriman.

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Role Overview

The Alternative Product Team provides process and application development and support to Alternative Fund Accounting, Fund Administration, Custody, and Transfer Agency teams. As a key member of this group, the analyst will work closely with internal business teams to analyze business processes (Corporate Consolidation, Accounting), develop business requirements, liaise with developers and vendors, create and execute UAT plans and scripts, document procedures, provide support, and execute implementation plans, including training and rollout.

Key Responsibilities

• Support Consolidation and Accounting systems
• Write and review business requirements
• Facilitate developer or vendor analysis and creation of design documents and functional specifications
• Create and execute User Acceptance Testing plans and scripts
• Document procedures
• Create and execute implementation plans
• Manage project plans
• Analyze and design automated solutions to business problems
• Provide ongoing system support
• Participate in team and interdepartmental projects
• Maintain static data

Accounting & Consolidation

• Understand accounting and consolidation principles

Client Service

• Act as Subject Matter Expert / Level 1 Support for the application portfolio, business operations, and client questions, especially on the use of BBH Consolidation and Accounting systems

Control & Risk Management

• Understand the impact of work product and potential risks; attention to detail is critical

Qualifications

• Primary degree in accounting, banking, finance, economics, or a related discipline
• Minimum 2 years of experience as an accounting/consolidation, business analyst, or QA analyst (preferred)
• Prior involvement or experience in financial services, especially the fund industry (preferred)
• Excellent written and verbal communication skills
• Ability to work independently under minimal supervision
• Advanced working knowledge of MS Office
• Experience working with accounting department users and the development team
• Familiarity with Oracle EPM system, SmartView, Jira, Confluence, and QTest is a plus

What We Offer

• Hybrid model: 3 days per week in the office / 2 days for a parent of a child up to 4 years old
• Culture Celebration Day and Community Service Day in addition to paid vacation allowance
• Contracts for an indefinite period, starting from day one
• Private medical care
• Life insurance
• Employee Assistance Program offering confidential counseling services
• Professional training and qualification support
• Wellbeing program
• Online social fund benefit platform
• Social, sports, and integration events
• Onboarding program for new hires

We value diverse experiences

We value diverse experiences and transferable skillsets. If your career hasn’t followed a traditional path or doesn’t meet every qualification or skill listed, we encourage you to apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions, and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when tackling their hardest challenges.