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Product Support Analyst
  • Kraków
Product Support Analyst
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Brown Brothers Harriman
3. 11. 2024
Informacje o stanowisku

technologies-optional :


  • Python

responsibilities :


  • Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,
  • Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),
  • Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation/improvement initiatives,
  • Execute automation and CRD/Sylvan development projects with collaboration from Business Lines and Systems,
  • Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,
  • Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,
  • Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,
  • Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,
  • Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,
  • Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,
  • Provide application training to end users,
  • Create and maintain system documentation and best practice guidelines,
  • Take part in team training sessions and complete webex/on-line courses which may be relevant to the role.

requirements-expected :


  • Master’s degree or equivalent,
  • Proficient working knowledge of English,
  • 3+ years working experience in any relevant field,
  • Working knowledge of MS Office,
  • Financial Knowledge,
  • Prior exposure to Portfolio Compliance, Performance Measurement, accounting, or system related projects is a plus,
  • Understanding of fund administration and fund accounting operations; knowledge of financial reporting applications is a plus,
  • Written and verbal communication skills,
  • Aptitude for understanding global business considerations when implementing new business systems,
  • Ability to work with business users and systems personnel in a team environment,
  • Knowledge and experience preparing and executing test scenarios are preferred,
  • Knowledge of Python, VBA, Alteryx is a plus.

offered :


  • 2 additional days added to your holiday calendar for Culture Celebration and Community Service,
  • Private medical care for you and your family,
  • Life Insurance,
  • Hybrid Working Opportunities,
  • Professional trainings and qualification support,
  • Thrive Wellbeing Program,
  • Online benefit platform,
  • Contracts for an indefinite period of time with no probation period.

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • integration events
  • employee referral program
  • charity initiatives
  • extra leave

  • Praca Kraków
  • Product manager Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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