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Product Owner (Voice Platform & Conversational AI) | f/m/d​
  • Warsaw
Product Owner (Voice Platform & Conversational AI) | f/m/d​
Warszawa, Warsaw, Masovian Voivodeship, Polska
ERGO Technology & Services S.A.
14. 2. 2026
Informacje o stanowisku

responsibilities :


  • defining and maintaining the product vision and multi-quarter roadmap for voice/GenAI/digital features
  • aligning the roadmap with strategic priorities (GenAI scale-out, Voice platform expansion, compliance)
  • translating business goals into actionable product outcomes, KPIs, and measurable deliverables
  • owning and prioritising the product backlog using business value, feasibility, and dependencies
  • writing clear, testable user stories and acceptance criteria
  • ensuring that backlog reflects regulatory requirements, operational readiness, and technical constraints
  • working with PMs to align milestones, dependencies, and release plans
  • collaborating with developers, architects, and QA to ensure stories are understood, estimable, and implementable
  • participating in sprint ceremonies, refinement sessions
  • ensuring smooth handover into operations and readiness for scale
  • acting as the primary contact for business owners
  • facilitating workshops to gather requirements, align expectations, and validate designs
  • communicating product status, risks, and decisions clearly and consistently
  • ensuring product decisions incorporate DORA, GDPR, security, and audit requirements
  • driving documentation discipline (Confluence, Jira, architecture repositories)
  • supporting test strategy by clarifying acceptance criteria and confirming the definition of done
  • defining lightweight KPIs such as adoption, flow success rates, automation impact, and defect trends
  • analysing performance data (Cognigy Insights, operational dashboards) to identify improvements
  • prioritising optimisation cycles and refinements post-launch

requirements-expected :


  • fluent spoken and written English
  • 5+ years of experience in Product Owner or Product Manager roles within IT or digital products
  • strong understanding of Agile/Scrum, hybrid delivery models
  • experience working with cross-functional teams (BA, Dev, QA, DevOps, Architects)
  • ability to translate business needs into structured, implementable requirements
  • excellent stakeholder communication and facilitation skills
  • familiarity with conversational platforms 
  • exposure to GenAI or LLM-driven products
  • experience working in regulated environments (insurance, finance)
  • understanding of backend/API delivery concepts
  • strong analytical mindset; comfortable making prioritisation and trade-off decisions
  • experience with Jira, Confluence, and documentation standards

offered :


  • Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
  • Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
  • Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
  • Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
  • Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
  • Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • integration events
  • employee referral program
  • charity initiatives

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