Within Products, Customer Success Group, Europe, we are looking to recruit a Product Owner to join our busy Digital Boarding team. On the delivery of a strategic priority for Elavon’s European business in 2025 and beyond. With the focus on our Digital Merchant Boarding Platform. You will actively participate in the owning Products that individually form part of our European wide Digital Merchant Boarding Platform.
Becoming the subject matter expert of the multiple Products, that you will own. How those fit into the larger Digital Merchant Boarding Platform and Elavon environments. Maximising their potential and functionality, to ensure a frictionless journey for the Digital Boarding Solutions. The successful candidate will form and maintain strong collaborative working partnerships with all stakeholders. Including external vendors, providers and internal cross functional teams including our operational, sales and go to market teams. Most importantly our partners.
responsibilities :
The main purpose of this role is to provide optimal value to our partners by accepting responsibility for:
Overall ownership of your Products how those fit into the Digital Merchant Boarding Platform and being the subject matter expert, including deep technical understanding.
Work as part of a team wider team to introduce new features and functions to the Elavon Digital Boarding Platform
Full product lifecycle from inception, configuration test and support.
Effectively manage your Product roadmap, prioritisation and backlog.
Providing technical oversight within the organisation to ensure that functionality can be fully understood and maximised.
Participation of Scrum events, understanding the wider Platform Product delivery commitments.
Capture, document and relay partner requirements and product enhancements to internal or vendor development teams.
Cooperating closely with vendor, internal, external and international development teams, with the focus on timely implementation of defined requirements.
Cooperating closely with internal, external and vendor and development teams, with the focus on timely implementation of defined requirements.
Conduct solution overviews and demonstrations to end users of the Digital Merchant Boarding Platform.
Own documentation creation and distribution. Ensuring regular reviews to maintain optimal efficiency and effectiveness.
Produce high quality internal and partner facing collateral, based on an user-friendly approach to ensure ease of implementation.
Acting as the liaison between teams and stakeholders.
You may also be asked to:
Undertake examinations of competitor solutions.
Support and/or manage the technical aspect of Product implementation and integration projects within our Partner Network.
Assist with business as usual, Production support and fault finding.
Participate in testing and validation of code releases
Facilitate regular meetings with partners and vendors.
Work flexible hours to ensure a task is completed in line with deadlines.
requirements-expected :
Previous experience of Product Owner or similar role.
A general understanding of the Payments Industry and specifically Payment Acquiring. Merchants, Payment Facilitators and Marketplace Partners.
Experience of Merchant Digital Boarding.
Agile project delivery and an understanding of SCRUM.
Experience in Customer/Partner engagements which require the ability to work with our Partners to become a trusted advisor for service and quality.
Ability to develop effective working relationships internally at a variety of levels. Working closely with commercial departments such as sales, operations.
Good interpersonal, communications skills with excellent presentation skill and able to communicate with all levels of people.
Ability to create clear, concise and if required detailed documentation, which on occasions will need to be highly technical.
Strong time management, task prioritisation, and delegation skills with an ability to cope under pressure and prioritise work effectively.
Comfortable delivering multiple work-streams in parallel.
Work alone unsupervised.
High sense of Service delivery and Service quality.
Proficient in using, Microsoft Office Products, including SharePoint, Jira and Confluence.
