Informacje o stanowisku

Responsibilities: Own and manage the team backlog, as well as a long term roadmap of service improvements, ensuring both are prioritized, refined, and aligned with program-level objectives Act as the primary interface between business stakeholders, operations, and delivery teams, always stay available in relevant communication channels Set service metrics to adjust to contractual obligations as well as the program strategy, collect and present data, plan remediation actions in case of identified challenges Participate actively in SAFe ceremonies, including PI Planning, backlog refinement, sprint planning, reviews, and retrospectives. Represent the teams best interest to the Program Leadership Collaborate closely with Product Management, Release Train Engineer (RTE), System Architects, and other Product Owners within the Agile Release Train (ART). Main point of contact for the Product and Service Manager on the clients side Ensure operational improvements, stability, and compliance needs are effectively balanced with delivery of new capabilities, in a SAFe adapted operational structure Support continuous improvement by leveraging metrics, feedback, and operational insights. Shape the service channels and ticketing setup in Jira and ServiceNow Represent the customer and end-user perspective while ensring enterprise standards and governance are met Requirements: Service background in an enterprise environment, at least 2 years in leadership roles in Operations Experience in working with dispersed and remote project/service teams. 4 years managing development teams in international, multicultural environments ( (medium to large projects) ITIL Foundation certification is a must, (PSM I/II/III or equivalent) or at least one scaled certification (SAFe 4, LeSS Practitioner) English proficiency at C1/C2 level SAFe exposure is nice to have but not strictly required We’ll be a great match if you: Are up for a challenge to shape the Operations structure in a large program, in accordance with SAFe best practices Have strong consulting and negotiation skills, client-oriented mindset Are proactive, take ownership of your work, and build trust within your team Enjoy collaboration, sharing knowledge, and working toward common goals Demonstrate flexibility and adapt easily to different working styles and priorities Show commitment to quality and continuously look for ways to improve We offer: Participation in interesting and challenging projects Flexible working hours A great, non-corporate atmosphere Stable employment conditions (contract of employment or B2B contract) Opportunity to develop your career Benefits package Work model: remote or hybrid (2 days per week from the office) We reserve the right to contact the selected candidates.

Kraków - Oferty pracy w okolicznych lokalizacjach