Were hiring on behalf of an innovative European tech company that’s transforming how frontline teams across 150+ countries connect, collaborate, and get work done—without relying on traditional communication channels like email. Their mission is to empower businesses to unlock productivity and engagement through modern, adaptable digital tools.
As a Product Operations Manager, you’ll sit at the intersection of product, engineering, and go-to-market teams. Your mission: make product development smoother, smarter, and more impactful. From running high-leverage rituals to coordinating complex initiatives, you’ll ensure everything flows — from roadmap updates to release delivery. You’ll play a pivotal role in driving operational excellence across the product org, while embedding a culture of continuous improvement.
Stack: B2B SaaS product management and analytics tools
Working model: Hybrid from Krakow (2x weekly from the office) - open to negotiate fully remotely
Location: Krakow, al. 29 listopada
responsibilities :
Run the product operating system
Design and lead shared rituals, cadences, and templates to let PMs focus on building, not coordinating.
Maintain up-to-date, visible, and consistent product roadmaps; ensure alignment with Sales, CS, and Marketing.
Clean and organize tooling; define clear metrics that drive prioritization.
Administer the product-tool stack, monitor KPIs like NPS and adoption, and build dashboards that tell the full story.
Orchestrate strategic product initiatives
Manage end-to-end project delivery for complex product programs — from scoping to execution.
Partner with other Ops teams (e.g., EngOps, RevOps) to ensure smooth integration into company-wide rhythms.
Champion a customer-feedback flywheel
Create scalable systems for collecting and routing feedback across CS, Support, and Product.
Feed insights into planning processes and ensure customer-facing teams are kept in the loop.
Drive continuous improvement
Facilitate retrospectives and evaluate the ROI of process changes.
Share data-informed recommendations to improve product delivery speed and quality.
requirements-expected :
3+ years of experience in Product Operations within a B2B SaaS environment.
Demonstrated success in managing cross-team initiatives with multiple stakeholders.
Skilled at turning product data into actionable priorities.
Experienced in configuring product tools and maintaining process hygiene.
Able to build playbooks and implement lightweight yet effective workflows.
Exceptional communicator with fluent written/spoken English.
Comfortable in ambiguity; brings structure to fast-paced environments.
offered :
Private healthcare via Luxmed
Monthly reimbursement for phone & home internet
Creative Allowance: 1 000 PLN gross/month
Learning & Development budget: 1 500 USD/year
Sabbatical Program: 1 month paid leave at 3, 6, and 10-year milestones
Monthly cafeteria budget for sport cards or other perks
