Product Operations Engineer - Remote Role

3 weeks ago Be among the first 25 applicants

About Us: At Zyte, we eat data for breakfast and you can work from anywhere. Founded in 2010, we are a globally distributed team of over 250 Zytans working from more than 28 countries. Our mission is to enable customers to extract the data they need to innovate and grow. We believe that all businesses deserve a smooth pathway to data. For more than a decade, Zyte has led the way in building powerful, easy‑to‑use tools to collect, format, and deliver web data quickly, dependably, and at scale. Over 3,000 companies and 1 million developers rely on our tools and services to obtain the data they need from the web. Our Product Operations team keeps our products running smoothly by ensuring consistent performance and resolving issues through proactive monitoring and early intervention before customers are impacted.

As a Product Operations Engineer, you will be an active contributor—analyzing data, enhancing our monitoring tools, and playing a vital role in delivering the consistent, reliable performance our customers depend on. This mid‑level position reports to the Product Operations Manager.

Roles & Responsibilities

• Analysis, Reporting & Problem Management
  • Expand alerting system to detect issues
  • Monitor product performance and service level failures
  • Troubleshoot issues and engage the right team for response
  • Perform deeper analysis for problem management, cross‑team collaboration & issue follow‑up
  • Forecast resources for performance stability (IPs, etc.)
• Monitoring Product Performance & maintaining agreed benchmarks
  • Establish KPIs and QoS standards to meet organizational goals
  • Generate reports on KPIs and SLAs
  • Address issues identified by alerting, including root‑cause analysis and collaboration with product engineering
  • Manage IPs
    • Forecast capacity, geo needs based on trends and growth forecasts
    • Manage costs & vendors
    • Conduct market research
  • Update configurations that impact global settings or specific nodes to improve performance for all

Requirements

• 3 years of experience in a similar role or any cross‑functional technical role
• Experience with data analysis and reporting tools (Kibana, Grafana, Google Data Studio, SQL)
• Good understanding of computer networks (DNS, HTTP, TCP/IP, TLS/SSL)
• Good understanding of proxies, web‑browsers, and internet protocols
• Working knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, MySQL) is desirable
• Experience working with APIs and web services is desirable
• Familiarity with Linux/UNIX or Mac terminal command‑line tools
• Good understanding of Python or any common scripting language for automation
• Excellent verbal and written English skills and ability to articulate complex systems
• Strong team player with analytical and technical writing skills
• Strong collaboration skills
• Ability to multi‑task and manage multiple priorities and commitments
• Proven ability to work creatively and analytically in a problem‑solving environment demonstrating teamwork, innovation, and excellence

Benefits

• Become part of a self‑motivated, progressive, multi‑cultural team
• Have the freedom & flexibility to work remotely
• Work with cutting‑edge open source technologies and tools

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other

Industries

• IT Services and IT Consulting

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