The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
responsibilities :
Discovery & Strategy: Engage deeply with customers, leveraging qualitative and quantitative data to understand pain points and opportunities.
Roadmap & Prioritization: Own and continuously refine your product backlog, ensuring alignment with customer value, strategic vision, and revenue goals.
Execution & Delivery: Collaborate daily with Engineering and Design teams in agile environments, managing priorities, trade-offs, and timelines effectively.
Adoption & Outcomes: Define clear success metrics, instrument analytics, and partner cross-functionally to drive customer adoption and measure post-launch impact.
Continuous Improvement: Regularly assess performance, solicit customer feedback, and conduct competitive analyses to inform iterative enhancements.
requirements-expected :
BS or MS in computer science, or similar field or experience as a Product Manager, Software Designer, or Software Engineer
3+ years of work experience as a Product Manager or equivalent function with a strong market focus
You have an excellent product/design sense, and you can take complex problems and craft simple experiences
You have demonstrated ability to lead complex cross-functional projects while handling several moving pieces
Excellent communication skills, capable of effectively engaging diverse stakeholders from engineering teams to executive leadership.
Hands-on experience with Business Intelligence software
offered :
We offer an employment agreement with a benefits package (B2B contract options are not available).
