Overview

Product Manager role at Trimble Inc. working on our Applied AI Customer Care Agent to drive the development of agentic AI applications by collaborating with engineering, design, data science, and business stakeholders. Translate product vision into concrete development: understand user needs, shape feature concepts, coordinate delivery, and ensure high-quality outcomes. Identify and validate opportunities, refine product requirements, and ensure successful and timely delivery of features. This role requires analytical rigor, user empathy, and execution discipline, with a strong drive to learn and grow in the fast-evolving domain of Generative AI. You will also support the roll-out to the wider organisation.

Key Responsibilities

• Product Discovery & Opportunity Shaping
• Collaborate with the STO Manager to understand the strategic context, customer problems, and market opportunities.
• Conduct user research, competitor analysis, and data investigation to support product hypotheses.
• Contribute to the ideation and prioritisation of product features that align with customer needs and business goals.
• Translate validated product ideas into well-defined user stories and product requirements.
• Work with engineering and design to scope MVPs, clarify edge cases, and ensure implementation matches intent.
• Ensure clarity of scope and outcomes during delivery cycles; own timelines and cross-functional coordination.
• Partner with engineering and data teams to define success metrics and run A/B or user experiments.
• Analyze qualitative and quantitative data to assess performance and inform decisions.
• Ensure features are aligned with internal compliance, privacy, and regulatory constraints, including general and genAI-specific considerations.
• Stay current on trends in Generative AI, agentic frameworks, customer support innovations, and product management best practices.

What You Bring To The Table

• 3–5 years of experience in a product management role in a SaaS, AI, or customer-facing product environment.
• Strong collaboration skills and experience working closely with engineers and designers.
• A growth mindset that drives continuous improvements and thrives in a rapidly changing environment.
• Ability to break down complex technical concepts into simple product narratives and user-centric solutions.
• Experience in agile environments with iterative delivery practices.
• Familiarity with AI/ML technologies or LLM applications (e.g., RAG, fine-tuning, prompt engineering).
• Exposure to observability, performance metrics, or customer service operations.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date: 10/06/2025

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture.

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Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Software Development

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