Informacje o stanowisku

Location: Poland/Europe, remote.

Salary: 15k PLN - 18k PLN/3550 - 4250 EUR monthly under a B2B contract (self-employed) or an equivalent under contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! ?
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

We’re looking for the next driven and analytical Product Manager to join our Escalate value stream, responsible for building a Customer Service Platform focused on the human support experience - after the AI Agent completes its part and transfers the case to human agents.

The Escalate value stream is formed by different tech teams that strictly cooperate on Tidio’s HelpDesk product. The teams are made up of several backend and frontend engineers, as well as a QA, a Product Designer, and an Engineering Manager.

Tidios HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support, allowing users to manage conversations from email, chat, Messenger, WhatsApp, Facebook, and Instagram in one place.

You are a perfect fit if you have:

• hands-on product management experience in a tech product company, covering the full lifecycle from discovery to delivery;
• experience scaling a product — working with growing complexity, users, data, and teams;
• solid problem-framing mindset — you can synthesize multiple signals (user feedback, data, market input) into clear, well-defined problems;
• well-developed analytical skills — you use quantitative data (metrics, analytics) and qualitative insights (user feedback, research outputs) to guide decisions and measure impact;
• an iterative approach to problem-solving — you test ideas quickly, validate assumptions, and are comfortable dropping solutions that don’t work;
• experience working closely with development teams in an agile environment — from refinement to release, in close collaboration with engineers;
• strong ownership and accountability — you focus on outcomes, take responsibility for results, and see the product’s success as your own responsibility;
• excellent communication and collaboration skills — you communicate clearly, align stakeholders, and drive shared understanding;
• fluent English — essential for clear communication in an international environment.

You will earn extra points for:

• familiarity with the Customer Service space (e.g., prior experience as a support agent, working as a consultant),

Location: Poland/Europe, remote.

Salary: 15k PLN - 18k PLN/3550 - 4250 EUR monthly under a B2B contract (self-employed) or an equivalent under contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! ?
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

We’re looking for the next driven and analytical Product Manager to join our Escalate value stream, responsible for building a Customer Service Platform focused on the human support experience - after the AI Agent completes its part and transfers the case to human agents.

The Escalate value stream is formed by different tech teams that strictly cooperate on Tidio’s HelpDesk product. The teams are made up of several backend and frontend engineers, as well as a QA, a Product Designer, and an Engineering Manager.

Tidios HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support, allowing users to manage conversations from email, chat, Messenger, WhatsApp, Facebook, and Instagram in one place.

,[analyzing market trends, customer needs, and behavior to influence the product roadmap,, working closely with the GTM squad to build awareness of the new product line,, measuring success through adoption, engagement, and customer satisfaction metrics for email-based communication,, owning and maintaining the product roadmap as a communication tool,, using data to articulate assumptions and provide engaging recommendations to justify product decisions to leadership,, monitoring and understanding product-related metrics and their mechanics,, speaking with customers to gather feedback, uncover real problems, and identify optimization opportunities,, overseeing the product launch cycle. From idea to production, to ensure quality, alignment, and proper communication. Requirements: agile, Backlog management, Defining business requirements, Business analysis, Product vision, Market analytics Tools: . Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Free coffee, Free snacks, Free beverages, In-house trainings, Startup atmosphere.

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