In Cyclad we work with top international IT companies to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are looking for an experienced Product Manager to join our team and lead the service delivery efforts within our Agile Release Train (ART) as we embark on the cloudification of DIGIT hosting services. Unlike traditional product management roles, this position focuses on service delivery management, ensuring that our cloud-based services meet both operational needs and strategic business goals.

As the Product Manager, you will oversee the lifecycle of these cloud services from conception to delivery, ensuring they align with customer expectations, regulatory requirements, and performance metrics. You will work closely with cross-functional teams, including cloud architects, operations, and business stakeholders, to define and prioritize work in accordance with the SAFe methodology.

Project information:

• Remote work: 100% remote
• Budget: 190 - 200 PLN/net/h + VAT on B2B
• Seniority level:Senior
• Project language: English
• Start date: ASAP/ depending on the candidate's availability

Project scope:

• Service Lifecycle Management: Oversee the entire lifecycle of cloud services, aligning them with customer needs and business goals.
• Roadmap & Vision: Create and share a service roadmap focused on cloud transformation, aligned with organizational goals.
• Service Definition & Features: Define offerings, features, and SLAs for cloud services to set clear expectations.
• PI Planning: Lead Program Increment (PI) planning, breaking down priorities into actionable tasks for teams.
• Cross-Functional Collaboration: Work with architects, engineers, and DevOps teams to deliver services that balance technical needs and customer expectations.
• Stakeholder Management: Act as the primary link between ART, senior management, and stakeholders, communicating progress and decisions.
• Customer Feedback: Gather user feedback to continually improve quality, scalability, and performance.
• Data-Driven Decisions: Use data and KPIs to prioritize service improvements based on performance, satisfaction, and value.
• Compliance & Risk Management: Ensure services meet security, legal, and regulatory standards in collaboration with legal and security teams.
• Innovation & Improvement: Stay current on cloud trends to enhance service efficiency, performance, and offerings.

Requirements:

• 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management.
• Strong understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management.
• Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus).
• Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities.
• Strong background in Agile methodologies and leading cross-functional teams in fast-paced environments.
• Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence.
• Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams.
• Strong organizational skills, with a focus on delivering high-quality services on time and within scope.
• Experience with budgeting, forecasting, and financial oversight for service-related projects.
• Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.

We offer:

• Full-time job agreement based on B2B
• Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
• Multisport card (also for an accompanying person)
• Life insurance